CLAY DRAIN & WATER SUPPLY REPLACEMENT
I called three firms to get our 100 year plus old clay drain replaced. We had some root issues and thought the clay pipe was cracked in a couple of places. Express Rooter quote was the lowest of the three so we chose to go ahead with them.
Not the most organised and nor were they good at informing the homeowner of what to expect. A four or five day job by the estimator turned out to be 14 days. Ok some of that due to rain but some of that delay was due to lack of planning.
Surely you would call out Toronto Water to turn off the water supply before you got that stage in the work and possibly knowing they would have problems with getting it turned off.
Also did not tell us how much soil would need to be piled up in front garden. It would have been nice to have a heads up and then we could have moved plants and shrubs - instead they are no longer.
Also it seems that the homeowner is supposed to be there when the water is turned back on. Express Rooter could do a quick check sheet for the client. Instead I have to hang about for Toronto Water for up to 8 hrs.
The onsite crew worked hard and had to dig deep to find the connections. They did a pretty good clean up job afterwards.
No complaints about the onsite crew - I just think the main office could do a better job of liason with the client. Still waiting on the backflow reclaim paperwork.....
Perhaps Martin is doing too much TV ?
- Approximate cost of services:
- $12,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello, thank you for sharing your experience with us and Homestars. We are happy to hear of your great experience with our crew. We at ExpressRooter Plumbing take pride in the work and services we provide. We do not rush any of our projects nor can we control unforeseen weather conditions. We always ensure our work is completed correctly in a timely matter so our customers do not have future hiccups. In regards to being onsite when the water is turned back on this is a City / Region requirement. If you still haven't received all the necessary paperwork for the subsidy rebate please contact us at 416-233-2660 or by email at info@expressrooter.ca. We are always here to help. Thanks again for your feedback, and thank you for choosing ExpressRooter Plumbing!