Express Rooter Plumbing

Drain Services
Mississauga ON L5E 1E8
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HomeStars  >  Fire & Water Damage Restoration in Old Toronto  >  Express Rooter Plumbing   >  leak into basement after cold snap
Anna in Riverdale
Anna in Riverdale
1 review Toronto, ON
8/10

leak into basement after cold snap

I got lucky the day after the coldest night of the year (Jan 13/14). Jeremy was a available to come to diagnose a possible split pipe caused by freezing. And he arrived as promised within half an hour of my phoning!! Fantastic! He was very pleasant, offered to remove his boots and knew what he was doing. It was not in fact a plumbing problem so he couldn't help. But... he didn't produce a flashlight when he went to the basement and I was charged $125 for a diagnosis which gave me a bit of sticker shock as they have a padlock in their name (one of the reasons I chose them).

Approximate cost of services:
$125.00
What could this company do to improve their services?
Have the phone operator give the price for a diagnosis - ie: the minimum cost for coming on a call.
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