Express Rooter Plumbing

I called ExpressRooter about 5:00pm last night regarding water coming in from a basement drain and spoke with John. He said they would have someone at our home between 7-9pm. This seemed like a reasonable response time to me. Around 7:00pm I called back to ask if they could send someone soon because the water was now coming in faster than we could pump it out. John said they would have someone over in less than 30 mins. Bob arrived 20 mins later and immediately diagnosed the problem as being a plugged drain due to blockage from the weeping tile and/or the downspout. He very quickly unplugged the drain, confirmed everything else was draining well, cleaned up and was gone in about 30 mins. But, not before very clearly instructing us of the necessity to disconnect the downspouts from the draining system - which we will do. I was very pleased with Express-Rooter's response, politeness, expertise and fair price. I would definitely use them again..