Encore Windows & Doors

Windows & Doors Installation & Service
500 Alden Road, Unit 6 Markham ON L3R 3L4
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winnerBest of 2019winner

Reviews for Encore Windows & Doors

Average customer rating:
9.7 10 (283 reviews)

Sort by

Izhak from North York
Izhak from North York
1 review Toronto, ON
8.8/10

All windows and doors, a major renovation

We were extremely pleased with the products and service. Dave spent a good deal of time with us - - taking us thru and helping us understand the different options. It was important for us to work with professionals: people who well understood their products and our needs, and who stood behind their products. The installers did very high quality work and were very pleasant. And when a service issue came up Encore responded immediately.

Was this review helpful?
J.Phinnemore     Woodbridge
J.Phinnemore Woodbridge
3 reviews Toronto, ON
10/10

patio door & hidden screen

i was refered to this company by my sister in law, the work done at there home wes impressive. The workman arrives as promised. unfortunatly the door was set up to open the wrong side, no ploblem said Encores workmen , packed it in to truck , had it replaced at factory & returned the same day to install & it looks great. I would reccomd this company to anyone.

Was this review helpful?
Don from West-End Toronto
Don from West-End Toronto
5 reviews Vaughan, ON
10/10

New Windows and Cut-in/Install Balcony Door

Dave and his group at Encore are amazing.

They sell high quality product for a fair price and provide a lifetime warranty on their own workmanship as well as the lifetime warranty on the product they install.

Installers are friendly and know their stuff. Willing to take the time to do the job right plus give that little extra that makes you feel good about your decision.

Encore is the right size of company to deal with. You talk with the owner and he has the people to back him up.

With Encore you are NOT lost in a sea of voicemail and automated atendants...you talk with real people who are only interested in making you a happy customer.

Was this review helpful?
Laura from Stouffville
Laura from Stouffville
2 reviews Toronto, ON
9.5/10

New windows and doors...

I would happily recommend Encore windows to friends, family and strangers alike! All the personell that I came in contact with were both friendly and helpful. The installers were very detail oriented and did beautiful work. Our home was spottless when they left.

One of the unique features of our project was that our house is 100+ years old. Dave worked with us to have period style moulding milled for the project. It's georgous!!! Windows are very good quality and we no longer have cold drafts in the winter. :o)

We also had 2 steel doors and 2 vinyl doors installed by Encore and we are very happy with the outcome of them as well. Once again, Dave worked with us to have a custom leaded glass for the front door which turned out beautifully.

We are looking forward to finishing off the last three windows that need to be replaced with Encore.

Was this review helpful?
Disappointed Customer
Disappointed Customer
1 review Toronto, ON
4/10

Soundproof Windows

STAY AWAY.
You may be tempted to buy from this company because they are the only suppliers of Soundproof Windows in Toronto. Save your money and use it to MOVE instead.

My windows arrived almost 2 months late, while the company was very unhelpful and made no effort to keep me informed of their status along the way.

Not only do they not reduce sound to the degree I expected (I might as well not have them at all), but they're extremely difficult to open. They do NOT open "like my regular windows" as advertised.

I was disappointed in the product and the service. Look elsewhere for your windows.

Was this review helpful?
Company Response

Yes, we did have a number of delayed installations late in 2006. A late delivery from our manufacturer combined with a Christmas shut down extended our normal delivery. We believe that proper communication with our customers is very important and thought we had kept everyone affected by this delay informed and updated on the deliver status of their order. Obviously from this customer’s comment we did not communicate well enough and will look at how we can insure better notification if this should ever occur in the future.

Sound proofing windows is one of the most effective ways to reduce exterior noise. Adding a sound proof window will reduce exterior noise by 65% to 75% (the variation depends on the type of existing window and the wall construction), it will not reduce sound by 100%. If you are expecting 100% noise reduction you will not get it. Be aware that some noise always comes through the walls.

The windows have tight seals to maximize sound reduction. If you have any issues regarding our windows, please contact us and we will inspect and adjust them to insure their proper operation.

Thank You

David Rosolen

Diane from Thornhill
Diane from Thornhill
2 reviews Toronto, ON
9.5/10

window and door installation

I have found Encore to be a superb company. They have unique products such as self-cleaning windows, and their installers do a wonderful job, cleaning up after themselves when they are done. Highly recommend Encore to anyone

Was this review helpful?
Mike from Cabbagetown-1843
Mike from Cabbagetown-1843
3 reviews Toronto, ON
9.8/10

Installation of Soundproof Windows

Outstanding product, installation, and customer service. Dave provided a lot of useful suggestions which resulted in cost-savings and a better end-product. One of the best customer-service experiences ever. If only all home improvement contractors were this good.

Was this review helpful?
PD from 416 area
PD from 416 area
1 review Toronto, ON
2/10

high end aluminart front door

Door still does not close properly, and also other door features don't work. Have called repeatedly over 1 1/2 years. Still no response. Diane, the receptionist, promises to have supervisor call back. Have asked for e-mails of company owners. Nothing happens. WOULD NOT RECOMMEND

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Actually, we have responded numerous times in the last year and a half to this customer, inspected the door several times, and provided repairs on four visits ranging from adjustments and repairs to the hinges, the door pumps and the handles.

None of these repairs were caused by manufacturing or installation defects but through abuse. Even so, we provided all but one of these repairs at no charge (the abuse was so blatant on one repair, the customer agreed we had to apply a service charge to repair it).

We truly believe we have gone above and beyond the call of duty with this situation.

The fact is we are still dealing with this customer. As recently as 2 weeks ago we replaced a pump, at our expense, in order to provide exceptional service to our customer.

Keith from North York
Keith from North York
3 reviews Toronto, ON
10/10

Replacement of windows.

All of the personnel from sales through to installation were extremely friendly courtious and helpful.When possible they responded to our questions immediately and when not, they got back to us quickly. They were careful with our possessions and cleaned up well. We would not hesitate to recommend them to others.

Was this review helpful?
At home in Toronto
At home in Toronto
4 reviews Toronto, ON
10/10

Windows and Door Replacement

Right from the time that Anthony came to give me a quote through to the last cleanup, everyone from Encore was both detail and service oriented. Encore Home Improvements replaced almost every window in our house – on time in both delivery and installation, with a quality product and at a reasonable price. A special thanks to Michael – he takes pride in his work, and it shows. We will not hesitate to recommend Encore Windows to anyone, and when we need the last few windows in our house replaced, Encore Home Improvements will be the only call that we make.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Encore Windows & Doors

www.encorewindows.com and www.bquiet.ca and Encore Windows and Encore Windows & Doors
In business since 1987, we specialize in the highest quality energy efficient window and door replacements. We guarantee you will know which windows and doors are best for you, and why before you buy. No high pressure salespeople. We provide exclusive designed windows and doors with all options of color, styles, finishes, shapes, glass, treatments, wood, vinyl and metal and metal clad. We are exclusive dealers for Soundproof windows. If you have a window or door problem we have the right solution for you. We Guarantee our delivery time for most products and once started we stay until the job is complete. Our entire staff is 100% trained and committed to provide you with the highest level of service and satisfaction. The highest level of care is taken to ensure your window and door project is completely stress free. The utmost care is taken while working in your home. You will be completely informed and in control during every step of your installation from the selection process right to the final moment of your project.

Encore Windows & Doors is a well established window and door company and an Energy Star company, committed to providing the most efficient products available. Our mission is to continually raise the standard of a window and door company. Encore Windows guarantees that you’ll receive the finest quality windows in Canada. We are authorized dealers for CSA Certified windows. Your windows are guaranteed to be installed properly by Window Wise Certified installers. Feel secure your investment is unconditionally protected. We give you a complete lifetime warranty on parts and labor. We promise you will know which windows are best for you and why, before you buy. No pressure – we employ certified professionals. Our aim is to be much more than a normal window and door company. Our windows and doors are built with you in mind. The same applies to the way we work.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Doors, Bquiet Soundproof Windows, Soundproof Doors, Bay windows, Bow windows, Patio doors, French garden doors, Greenhouse windows, Porch Enclosures.
SERVICES
Sales, Supply, Installation, Design and Service.
BRANDS
All Major Brands Plus Exclusive suppliers of Innovative products such as bquiet Soundproof windows.
STYLES
Complete Selection of All Styles
SPECIALITIES
City of Toronto Downtown Core Prestigious Homes, Custom Designs, Soundproof windows, Condominiums, Custom Colours, Custom Leaded Glass Designs.
WEBSITE
http://www.encorewindows.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
10
RETURN POLICY
Satisfaction Guaranteed
PAYMENT METHOD
American Express, Cash, Cheque, MasterCard, Visa, Easy Financing Available with Low monthly rates Enbridge financing
LICENSES
YES
MEMBERSHIPS
CSA Certified, Energy Star Approved & Window Wise Certified
LIABILITY INSURANCE
Yes
DIPLOMAS
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
All jobs will be considered
BONDED
Yes
PROJECT RATE
Guaranteed Quotation prior to commencement of work
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime 30/30 Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.