They showed up 2 hours late. They had NONE of the supplies that had been discussed (wardrobe boxes, mattress bags, etc), which they were supposed to bring. Of the 3 men, 2 spoke only Russian, and the one who spoke English, it was his first day on the job with them so he knew nothing and couldn't understand them any better than I could. Before they started loading, they demanded a deposit and made me sign an agreement that was $90 more than what had been quoted to me via email weeks before. They knew I would have no choice because it was too late to find another mover. I was nearly in tears before they even started loading.
They handled my belongings like junk. I saw one of them literally throw my small rattan shelf unit into the truck.
Because they were so late, I lost elevator access at destination, so they had to keep my stuff on the truck overnight (gross, my unwrapped mattresses). and I had to sleep on the floor. I called the manager and insisted he send me someone experienced, who spoke english. he showed up himself and demanded I pay the balance of his inflated bill before they would unload. I showed him my email with the original estate, and he basically said tough. At that point, my new super, who had been privy to my ordeal, declared that he would call the cops if they didn't give me my stuff. So they unloaded with a vengeance, damaging most of my solid wood pieces. To top it off, they drove away with my ladder and never returned it, or any of my dozens of phone calls. NOT professional movers, Professional Crooks. Plain and simple. People don't do it. They're website looks legit, and their emails sound good, but it's all a mirage. It was an ugly experience.