An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
The chair was received faulty, but they sent someone out today and took the part to repair and return it tomorrow. As soon as I called they assured me someone would be out to take care of it, and they did. The customer service was great.