My wife and designer paid for and then went to pick up at the Elte a $1,800 chandlier, when they insisted that the box be opened they were given attitude, the ask was to ensure all parts were present, when the box was finally opened and loose bolts screws and damaged parts fell to the ground. The two men in the warehouse proceeded to cart the unit away and around a corner of the warehouse some 25ft away, then then proceeded to spray paint the metal on the unit to try and cover the damage. When the ladies confronted the men they pretended not to speak English. The warehouse administration then tried to convince both that they did not see the men spray painting the chandelier. These men learned this behaviour somewhere and it is obviously condoned. Shocking. Unacceptable. Unethical.
- Company Response
We apologize for the level of service you received. At Elte, we aim to provide world class service. Please email us at [email protected] and we will look into this matter right away.