Dyson Canada Ltd.

We purchased the Dyson DC 62 in December 2014. When we first received the unit, we had trouble charging the unit however, we managed to get a charge and used the vacuum until the charge ran out. Subsequent charging was equally difficult until the unit stopped charging altogether in mid February. We contacted Dyson at which time they shipped us a new power plug. The new power plug did not solve the problem so we contacted Dyson again and were told that the battery would need replacement. Ten days later we received the new battery and installed it. The unit worked until the charge was gone on the new battery and , once again, we had a dead vacuum cleaner. We contacted Dyson again mid March and complained that we needed the unit and wanted a replacement. We were told that a new unit would be shipped but only once the original unit and all accessories were returned to Dyson for inspection. We were unhappy with this response as we had no vacuum to use and were in the middle of a move. We asked to speak with a manager and were told a manager would call back. Ten days later a message was left on our phone to call Dyson. The number left was the Dyson help line general number and no one seemed to be aware of our issue. Since then we have not received our replacement Dyson, instead we received a replacement cone filter sent by Purolator and no mention of our vacuum cleaner. Today we contacted Dyson and left a call back number. It has been several hours and we have heard nothing even though we understood that our call would be returned when our place in the queue was reached. This was not our first experience trying to reach or hear back from Dyson. We purchased the Dyson because our old reliable vacuum finally died and we were sure that Dyson had a great reputation. We have since had to purchase another vacuum (not a Dyson) and would like to know when we may expect to receive the intact and working product that we paid almost six hundred dollars for. The small cone filter we received is an expensive reminder of Dyson's poor customer service and refusal to provide the 100% satisfaction guarantee that was promised.

I bought the machine four years ago. I admited it worked pretty well. A week ago, my wife broke a right cap of the motorhead. I tried to contact the customer service to find out if there would be any parts for sale. Sent email three times and no reply at all. Called the service center, nobody answered. It looks like the company vanished. Won't buy anything from dyson and won't recommend anyone for their products too. Maybe they have a good product. But who would like to pay over 600 bucks if there is no customer service at all.

By the way, I found a website which had all parts for the machine. And it will ship to Canada. Hope it could help.

http://www.vacpartswarehouse.com/Dyson-DC23-Cylinder-s/3895.htm?gclid=CjwKEAiAxNilBRD88r2azcqB2zsSJABy2B96eErj9ogMu1Na0ijJ6DMQHPPKwx6TdXfrBNuHOAM55xoClJXw_wcB

When purchasing the Dyson all talk is about the warranty.When you try to phone you could be number 58 in line with no call back, when you go on line they tell you to phone. I purchased the Dyson at the Bay and went to them for help, questions, their enthusiasm for selling a machine is just great but if you have a problem they just put their hand up and say call Dyson and turn away quickly. Now I just want to know where I can buy a triggered turbine control so I can use the machine.

Ordered this part from their web site. The cost was $10 plus shipping charge. This amounted to $19. They charged my credit card immediately. After about 14 business days, I called them and asked the status of my order. They gave me an excuse why it was not shipped. I waited another 2 weeks. Again another excuse. I cancelled the order. They tell me they will need 21 days to refund my money. I was able to get the part from amazon.ca for $10 plus free shipping. I'm glad I only risked $19. I don't expect to get my money refunded. I will never buy from Dyson again.

Vacuum works fine, but if something goes wrong, you'd better hope you never need any after sale support. If you need a part, too bad, no spare parts available on the Canadian website. Try the American website, they have all the parts but won't ship to Canada. The call center is virtually unreachable. Terrible after sale support. I guess they want you to buy a new vacuum rather than replace a $20 broken part. Nasty!

Had my vacuum for 6+ years and has worked amazing. Had small electrical problem with brush bar so I brought it in for service. First off, it was done within 48 hours as promised. PLUS, they also fixed/replaced a few things that needed maintenance that had nothing to do with the original problem. The whole process was painless and the service fee was reasonable and disclosed up front...no surprises. Very happy with Dyson!!

Called Dyson and paid for repair charges up front, an overhaul is what i asked for, they returned my machine to me not working, i called back, they picked it up again, sent it back , still not working - i called in to repair centre and they advised that I was abusing the machine and would have to charge me once again. I got upset with this and now have one useless, big vacuum ….. i hope whoever responds to this review doesn't encourage me to call the toll free number again - no thanks …. dismal experience

Very disappointed in this vacuum. Have had it for a year. Worked great at first but now I wish I had another brand. Dyson has replaced the carpet attachment once and the new one doesn't work again. When you put on any attachment suction stops. Clogs very easily. Even I piece of popcorn will clog it. Tips over very easily. Will never buy another dyson product.

I wouldn't rate this unit since I've never gotten the chance to use it. I placed an order by phone with Dyson Canada to buy one of their refurbished units posted on their website (Dyson DC32) and since I wasn't able to go further with the online purchase (for technical reasons which are not solved even today by Dyson - the page will give you an error message) I decided to give them a call. Everything seemed to be smooth and the CSR assured me that the unit is in stock and it will be shipped out in 7-10 business days. As well, I will receive an e-mail confirming the shipping. After more than 10 working days, I called back to inquire about this since I never heard a word from them (or the promised e-mail). The next CSR I spoke with, was apologetic but she didn't seem to know anything about what's happening with the unit. She said that she will call back soon with an answer. By the end of the day (I placed the call in the morning time) no one called back and I decided to call again. The third CSR like the predecessor, didn't seem to know to much and he said that I should wait for few more days (he never mentioned how many but the word was 'soon'). Finally, the next day I decided to cancel and go for the competitors products (there are plenty highly rated and cheaper than Dyson's).
Now, since my first experience with Dyson (and this was about SELLING their product) was so bad, I didn't want to taste the feeling of going through warranty issues (if ever I would've needed help) especially since I'm not the only complainer when it comes with Dyson Canada customer service's quality. I really wanted to jump into Dyson's products bandwagon but I never stood a chance

I am extremely disappointed in this product. My wife purchased it for me and apparently the battery is defective and won't take a charge. I spoke to customer service and was given the option of exchanging the battery (7-10 days) or returning to the store and exchanging it (2 kids under three years old...this is mindblowingly inconvenient). No real apology, no compensation for this ridiculous situation. If this were an inexpensive vac, I'd feel differently, but for a vac this expensive, it is unacceptable. I see this as a reflection of an overall lack of longevity and quality with these products that are so expensive. I will be returning this to the store for another brand because I am afraid there would be another issue down the road. At this price point, it's not worth the risk.