I purchased Dyson Ball Multi Floor 2 through Dyson website in December 2017. I did not use it in the first 30 days. Then, I tried using it on floors and carpets with brush roll on and off. The base suction was very weak. All it kept on doing was pushing the dirt around. When cleaning carpets, the brush roll stopped spinning after 5-10 seconds. I had to press the brush roll start button repeatedly to keep the brush working. After using it for 4-5 times, I contacted Dyson Customer Service via email to report the issues. I was told that the product could not be returned after 30 days of use. Their response time was slow. Each and every time I had to deal with a brand new person who asked me the same questions over and over again. I asked to have one representative to be assigned to my case, but next time around I dealt with 3-4 new representatives. I followed all troubleshooting guidelines recommended by Dyson representatives. After communicating with multiple and inconsistent Dyson Customer Service representatives via email, the issues were still not resolved. I sent the product to the nearest Dyson repair centre, as directed by Dyson Customer Service representative. It took around 7 days for them to send it back to me. I took it out of the box and tried using it. The issues were still not resolved. I called Dyson Customer Service to find out about the repair work completed at the repair centre. Dyson Customer Service representative failed to provide full information on the work completed. I asked to speak with a supervisor to file a complaint, but was told that the supervisor was in the meeting. I asked for the supervisor to contact me immediately. Dyson Customer Service representative stated that a supervisor will call me in 24-48 hours. It has been more than 48 hours now. I have not heard back from the supervisor. My Hoover vacuum, which I purchased 11 years ago, outperformed Dyson Ball Multi Floor 2 vacuum big time. I never had to worry about my Hoover vacuum not cleaning as advertised nor did I have to contact their Customer Service for anything. I am frustrated and disappointed in Dyson product. I trusted the Dyson brand and spent $500 on a faulty vacuum that cannot clean as advertised. Shame on you, Dyson.Buyers, do not fall in the same trap. Dyson seems to invest a lot in its misleading advertising and not in its products and support.