Unexpected Furnace Malfunction
I would like to share my experience with Dupont Heating & Air Conditioning.
We went for one week vacation and when we've came back to our horror our house was cold. We have realized that there is something wrong with our furnace. It was late Saturday night!
I've called Dupont Heating & Air Conditioning and left a message. Right away I've received a call back from Mario, who tried to help me over the phone to see if we can fix the problem. I was really appreciative of him taking the time and trying to resolve the issue. Unfortunately, I was not able to fix the problem. Mario got into his car and showed up at my house at midnight! I was so relived to see him, as I was dreading the cold night in the freezing house with two little kids. Mario was very professional, knowledgable and caring! For Mario it wasn't important to charge me extra for late night weekend visit, but to make sure that our furnace was up and running! I was so grateful to him and relived to have the warm house again!
After that we've done the maintenance of our furnace with Dupont Heating & Air Conditioning. Hameed, who came to our house, was also very professional and very precise. He checked every detail and took his time to do his job. Job well done!
(BTW we've done furnace cleaning before the winter with different company and with my own eyes I've saw now that they never cleaned the vents or other parts....it was a joke!) I wish I've found Dupont Heating & Air Conditioning sooner...
Now, knowing that there is Dupont Heating & Air Conditioning I have a peace of mind, as I know that if there is something wrong I can call them and they will be there for our family! They provide a service 24/7 and they mean it!
Karolina
- Approximate cost of services:
- $200.00
- Company Response
Karolina we are very grateful for your outstanding review, thank you for taking the time to write about us – your feedback goes a long way. Dupont takes pride in our ability to provide a professional service to customers in a timely manner, while also respecting our customers’ budget – especially when they don’t have heat! Moreover, we appreciate your feedback for our technician – Hameed – you’re right, he is very professional and precise! All of our technicians do their best to complete their jobs thoroughly, and your feedback helps us continue to grow as a small business.
Thank you,
Nicole
Office Manager