Drape Master

I dealt with Cindy who was absolutely wonderful, very polite and knowledgeable. She was able to give me an estimate over the phone in very little time which ended up being a little higher than the actual cost. My drapes look great and were done on time and not to mention that Drape Master's cost was almost half of what two other companies had quoted me. I would highly reccomend them. Job Well Done
Jody

I had 10 Hunter Douglas Silhouette Blinds cleaned. The agreement with Cyndi was that once I dropped off the drapes that an inspection would be done. If an repair was needed that Drape Master would call before cleaning would be done. Two visits were required to clean the set of 10. The first set of 7 blinds were cleaned without an issue. The last set, I was told I was given a call regarding a tare that was found in the fabric of one of blinds before the cleaning was done that was never received. When I paid and picked up the last set of blinds their was no mention of the tare. Calling Cyndi she reviewed the telephone call that was never received about the tare. She discussed the tare with the technician and stated I could repair it with fabric tape however it was suggested that I do nothing as it would mar the look of the blind. I was disappointed with the mishandling and lack of responsibility for this error. My wife is livid about this matter.

I found Drape Master listing in the Yellow Pages. I received a call
from Cyndi and she was very informative about replacing my old blinds. Soon after, Don visited my location to take measurements.
After that, Cyndi discussed what work can be done. I was informed on the cost and within a week they had the new slacks (blinds) and I found the cost was reasonable compared to other
company's price(s) Way to go Blind Master!

Super job. Thanks Cyndi for pushing this cleaning job though and doing a great job. 13 blinds cleaned in 4 working days. Fabric drapes are next to come in.

Price ++++++
Service ++++++
Completed job +++++++

Thanks

I have used Drape Master twice to clean my Hunter Douglas Luminette blinds. On both occasions they did a wonderful job and I was really impressed with the efficient and customer focused service provided by Cyndi. I will definitely use Drape Master in future and will recommend them to all my friends.

I found this company via the web and contacted them via email to enquire about a blind repair (restringing). I was quoted a price for the repair and cleaning by the coordinator Cyndi, who followed my service request from start to finish. Though I was originally told the repair would take a week, both the cleaning and the repair were completed in less than 3 days as Cyndi put the service request through as a "rush" job as I was expecting visitors. I appreciated the personal attention I received, even though it was only one small blind that came in for repair and cleaning. Thank you very much.

The drape repairs done were professional and our drapes work wonderfully. Our only concern was that the communication between the company and us after we agreed to have them repair our drapes, were grim. We were told numerous times when a technician would be here to fix our track, and then he never showed up and there was no communication from the company to let us know this - we ended up calling and finding out for ourselves that it had been rescheduled.

I had 15 silhouette blinds to be cleaned and a few of them were very dirty due to a furnace problem. When they were returned to me 3 of the blinds were still not completely clean. I had to be out of town for a few weeks and when I returned, the company phoned me and asked to come and get the blinds for re-cleaning. They were picked up and re-cleaned and returned to me in two days free of charge. The unsolicited follow-up was much appreciated.

I found Drape Master via the internet. They responded to my query quickly. The replacement track was ordered and installed in a very short space of time. Customer service provided by Cyndi, and service rep. Mike was fast, friendly and efficient.

I found this company through here, and after seeing so many positive comments and ratings... I gave them a call.

The owner (Don) came over and gave me a quote, took away by blinds and off he went.

I got them back tonight, and, in one word... WOW!. He got the water stain out of my Hunter-Douglas "Silhouette" blind. He was even sure he could get it out but he did. The blinds look just like new!

In terms of customer service, they were superb all the way through from picking up my blinds right through to bringing them back and re-installing them. Everyone there is super-focused on the customer! - Great job guys! 10 +++