After reading all the great reviews on Home Stars, I decided to use Drape Master to clean my parents' custom draperies. These were large, panel drapes that spanned the entire room. Cindy was an excellent communicator and she spoke to me on the phone and via e-mail. She was pleasant and courteous and made sure I was aware of all options. I opted to go with dropping the drapes off at their store, as that way, you save 40%. When I arrived, I was offered a seat. Cindy came out and explained everything clearly (i.e. such as the risks, like fraying etc.) She measured the drapes and explained the pricing. When I came back to pick up the drapes (about 10 days or so later), they looked beautiful. Cindy even helped me out to the car with them. I am very happy with the service I received from Cindy at Drape Master. I highly recommend them. I am confident I can get at least 5 years or more out of the drapes, as they look brand new. Great job! Thank you!