Replace partial pipe outside due to tree roots
My basement drain backed up with sewage. Drainworks came and gave a detailed quote. Things happened as they were supposed to and there were no surprises. I would recommend them again. All that said, I find the services very costly. Of course, most home owners would want to know what has caused a back up and would need to use the camera option. I feel that this is an easy way to add $200.00 to the bill for Drainworks. It's like the owner has no choice and the bill automatically ends up in the $400.00 range. You should consider removing the cost of the camera from the job should the owner decide to go ahead with hiring Drainworks to fix the problem.
- Approximate cost of services:
- $2,000.00
- Company Response
**Thanks Sharon** We value your review and your input. We are glad to hear that you were satisfied with our service and that you would refer us to your family and friends. We would, however, like to take a moment to address your concern regarding the cost and need for a camera inspection. The issue at your home required both a snaking and a camera inspection. We did give you a discount on the camera because we did the snaking at the same time. The service of a snake and camera is separate from any excavation work that may be required. As such they are written up separately and are individually fully chargeable. At DrainWorks we are honest and upfront, we will not pretend to remove the cost of a camera as bait to get you to agree to an excavation and then tack the charge on to the additional work without you knowing. We hope we have shed some light on the issue. We do look forward to being your plumbing and drain service providers.