I had Drain Works add an additional laundry tub in my house which included all the necessary plumbing work. The initial job went very well however shortly after we discovered that a portion of the work had disturbed a support wall. We called Drain works up to express our concerns and they handled it in a very professional manner. As it turns out some semi minor repair work had to be done which they did without any arguement or diagreements over who should cover the cost. In fact they brought in a seperate company to do the necessary work at their expense and the repair turned out terrific. I have to honestly say that Drain Works views their customers as the real people that we are. They treat their customer homes as their own and when things don't go quite right they back up their guarantees as claimed. It's great to do business with a company like them because they view the longevity of their future as a marathon not a sprint. Well done and I will definitely call on them again om the futuer to fix plumbing in my house.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for taking the time to provide your review Matt.Here at DrainWorks, we take two things very seriously: the well-being and happiness of our clients and our good reputation. We will never compromise either, so when an unforeseen challenge arises, we are completely accountable for the services and support we provide our clients. To offer less, would make us just a typical plumbing and drains company. We take great pride in being a brand unlike any other and as such, we go out of our way to serve customers in a way no others can. Thanks again.