Drain Rescue Plumbers

Drain Services
50 Paxman Rd - Unit 12 Toronto ON M9C
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HomeStars  >  Plumbing in Toronto  >  Drain Rescue Plumbers   >  Outside sewer line replacement
Mr. K From Greektown
Mr. K From Greektown
6 reviews Toronto, ON

Outside sewer line replacement

Where to start? They showed up immediately to quote which was good as the basment was swimming in sewage. When you're in that situation, you don't shop around. The next day, when they showed up to do the work and pushed me to get more work done, I started checking. I was not pleased. And my displeasure continued:
1) they charged over double the average I was later quoted
2) they did not get the inspector to come until they had covered their work. This I learned was because they had 'tunnelled'. The Inspector gave me a hard time because he couldn't inspect.
3) later they would not discuss the bill and ignored me.
4) they warned me that at any time, "Say, your daughter's birthday party", that I would have another backup unless they did more work at another inflated price. (Later from other contractors I learned that their reasons were 'bogus'digging under the porch would not be the problem they said.) Sure enough, I did have another back up and the next group, Mr. Rooter whom I will now continue to use, fixed the original problem that I believe Drain Rescue knew about but did not do.

I believe they charged me for unnecessary work which they hid and left the real work to 'explode' and have to be done later.

(Addition made November, 2008) My response to the company's eventual response: 1) Who am I? What records would they possibly be looking at to confirm they did this work or look up records of this complaint? Boris ignored us, how would they have any records of that? 2) They are even inconsistent saying this is an anonymous complaint, but they know they have no record of it. The only thing they took seriously was to look for more work, ensure they had to come back and to get their cheque cashed. This whole situation smelled as badly as the sewage that was in my basement. Oddly, their response has the same odour.

Approximate cost of services:
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Company Response

We have no records of this job in our database. Futhermore, we did not receive any telephone or email correspondence with relation to this customer's displeasure.

We take customer complaints VERY seriously, and go to the ends of the earth to esnure that our customers are happy. In fact, we even guarantee our work, so if we make a drain, sewege or plumbing repair and there is continued issues with it after we leave, we will return and ensure that the problem is dealt with.

Dealing with anonymous people is never easy, that's why we encourage our customers to contact us.

We don't hide behind generic contact information. We offer all of our contact information up front, and the NAMES of the people that will handle your customer complaints.

If you would like to contact us, feel free to do so at:

Drain Rescue
ATTN: Dawn Vale
T: 416-480-0000
E: info@drainrescue.com