We had trouble with the original installation, but after several calls, Dodds did resolve the issue. The sales guy was professional and answered our questions. They have been helpful on the phone in resolving our problem, but it took 3 separate visits to fix the installation.
- Approximate cost of services:
- $1,500.00
- Company Response
The problem we were facing here was that the clients original frame (NOT installed by Dodds) had a knot that popped out of the wood and this caused the weatherstrip to bulge at that point. We attended the clients premises on 3 separate occasions at no charge under our warranty provisions but cannot be held responsible for existing wood framing on doors. In addition the extreme weather conditions resulting from the Arctic vortex has caused weather-stripping to warp in some installations. We will not walk away from problems, even when they are not of our making, but will strive to satisfy our clients needs.