Enercare Home Services

The gentleman who came to service our furnace was the best ever. He recommended things that no other serviceman had in the past. Thank you very much for the service.

The sales person who came to our home was excellent and very knowledgeable. The installation team Corey, and Adam were outstanding! The job proceeded smoothly and quickly! They cleaned up everything! We are very pleased with Direct Energy!

The technician was very good. There was an open electrical circuit problem, difficult to find, but he did not give up. He searched and searched until he found the problem. We are very grateful.

I would rate Direct Energy a 12! All staff were professional and experienced. I would not hesitate to recomend Direct Energy to family and friends! Thank you for a job well done!

Service tech was prompt, courteous and most important knew his stuff. Had good discussion and scheduled a sales meeting during which I decided to upgrade the furnace. Cost below includes changing the furnace.

I will never deal with this company again.
I am disgusted that they continue to charge us for a water heater we no longer had for over 2 years and after many complaints about they offered to charge me another $150 to stop the charges. So I had to pay over $500 for a water heater we never used and they would have let us continue paying for the rest of our lives instead of dealing with the problem from the beginning. What a horrible company. I don't understand how they can get away with such unethical behaviour?

The service was finished well and the technician was prompt experienced and responsible to a point. Then when asked questions related to a field he said he was well versed in gave some incredibly silly responses so even though I was pleased with the company they should be more aware of the attitudes of subcontractors they have working for them.

I called to cancel the plan last May. I was told I have to wait till November at end of term. Last October, I called the service and was charged the visiting fee. I called the customer service many times and complain I was charged both plan monthly fee and visiting fee. They don't want to refund the service visit fee because I called to cancel last May. Actually, I cancelled the plan last November. I think twice before I join any plan now.

Very knowledgeable service representative - they understood what the issues were, and offered helpful options and suggestions to resolve them. They were very friendly and personable, a great ambassador for Direct Energy.

Keep up the great customer service, guys! Although the new installation was quite expensive, the excellent customer service helped to make the experience a lot more comfortable. Thank you very much!