I moved into a new home, and noticed that there was an 18 year old water heater from Enercare in the basement so I called them up and asked how it works for having it removed as we wanted to install our own water heater (as it is much cheaper to own vs rent). The lady on the phone said I could just remove it and then call them up and someone from Enercare would pick it up within 5 days. That sound fair to me, but then after I actually removed it, the company refused to pick it up within 5 days (claiming they had no one), and informed me it would take nearly a month for them to have someone come pick it up, and in this time I would be charged for the water heater even though I wasn't using it anymore. I was very frustrated with the company and asked to speak to the manager, who was not very nice and just kept saying no without giving any type of break or alternative.
I would recommend for anyone who wants to get rid of their water heater with this company that you arrange for the pick up of the water heater, and then schedule your removal of the old water heater and installing of the new one closer to the day that Enercare says they will pick it up.
In the end Enercare did pick up the water heater on the day they said they would, but it was a month later, a month of cost, and a month of trying to find a place to store the 18 year old tank - which was way past it's life expectancy - and a month which I was originally told would only take 1-5 business days for them to pick up.
In the end I felt Enercare was just trying to make my life difficult as they were losing me as a customer, and was doing everything in their power to make the experience difficult and unpleasant
- Approximate cost of services:
- $100.00