My water heater stopped worked one evening so I called and had an appointment scheduled to run a diagnostic on it the following day- I was given a quot of around $100. The technician called my cell the next afternoon as he was running early and wanted to know if he could be let in. I had my visiting father-in-law allow him in to perform the test. I came home and the technician was gone but left a whopping $540.39 bill. I didn't authorize this- I agreed to $100 (or so) a quick phone call could have clarified this. I wasn't in a position to pay that amount so close to Christmas. I called the next day and was told it would be escalated to a manager and I would hear within 48 hours..nothing. I then received an emailed bill in January so I called again..and again...and again as no one knew what to do. Managers were to call me back, and they didn't. I advised them I was traveling out of country, returning January 22 and wouldn't be paying it on time. February 20 (3 months after work) I contacted them to settle it. I CONTACTED them. I was told anyone over the age can sign for it. ANYONE. My babysitter, child anyone. I tried to explain the contract says in bold "YOUR SIGNATURE - by signing below, you agree to the quote or work completed and authorize the payment collected" Its not my signature. Its not me on the hook to pay it.
I had managers refuse to talk to me because I wasn't on the invoice my husband was, even though he had NEVER called them, then others would..not sure what kind of business they are running here but I will NEVER recommend or use them again.
- Approximate cost of services:
- $540.00