I had made an appointment for the routine 1 free checkup (under the plan) of my well maintained furnace for 5th Dec between 10am & 2pm. An email with case 255xxx confirmed the appointment. The technician came & cleaned the unit. I was at home & no parts were replaced. However, when I received the next bill, there is an additional amount of $111.87 FOR "HOME VISIT". On following up with billing, I was told the 'Filter' was replaced. With 3 seniors at home I replace the filters & humidifiers pads diligently & I know for sure NO filter or anything else was changed with my knowledge or approval. I have been taken advantage of. In my past 6 years with HomeStars, this is the first time I ever had to give a rating of less than 5.
- Approximate cost of services:
- $220.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Mohan - I'm sorry to hear of this experience. If you require any further assistance please email me at support@enercare.ca with more details. Thank you.