Auto-renewed despite my request for cancellation.
Heating & Air Conditioning review in
Ottawa
After being told I was locked in for a year because I missed the auto-renewal I explicitly requested that it not auto-renew next time. Now it has auto-renewed AGAIN, the rate has increased significantly and I am told there is no record of my previous conversation.
I understand companies making mistakes, but to not fix this and honour their previous promise is poor customer service.
- Approximate cost of services:
- $780.00
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- Company Response
Hi there- Please email me at support@enercare.ca with details of your account, including address and postal code, along with the date that this conversation occurred so that I can investigate this for you. Thanks!