I would like to share my experience. I was looking for a maintenance for my furnace. Natural gas unit therefore I decided to go for a professional service from Enercare. These guys can come only during their working hours (sure) which is not so much convenient for you). I was not at home when this guy came to my house but my wife called me to be back home. I came home in 5 minutes and my wife said the guy has already left (5 minutes!!). He did not tell her that the service is complete nor the description of the service.
When I went down to my basement I discovered that that guy installed MY OWN FILTER without my permission! He also put new service sticker on the furnace with the expiry date in a year!
I was shocked - so poor service! But what I figured out later - in a year that company used my credit card for a regular annual service without asking me!! Poor service!, poor customer service!
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Genady- Please email me at support@enercare.ca with account details so that your case can be accessed. I apologize for this experience and will have this investigated for you as soon as possible. Thank you.