We came home tonight to a cold house and found our furnace wasn't working properly. This was approx. 9pm and tonight is a cold night. We called Direct Energy who we've been with since they installed our furnace 5 years ago and even though we've been paying for their service and maintenance plan we were told that they would get someone to the house between 1-5pm the next day. Fine, apparently someone would have to stay home and take the day off to wait for someone to get to us. However, as the night wore on the house was getting colder and colder and we were getting worried so we started calling around and found someone to come out within the hour to take a look at it. He had the problem fixed and our furnace running again fast. He explained to us that in 5 years (yes, the same 5 years we've been subscribed to Direct Energy's maintenance program) no one had properly cleaned the furnace. It had gotten to the point where there was so much dust built up that the sensor in it couldn't work properly and that was our problem. He also mentioned that when we had everything installed we didn't receive a water shut off box (not sure what he called it) which is a mandatory item. So thank you Direct Energy for taking our $$, and not providing proper service, not installing an important part, and thus causing us a very worrisome evening AND the best part is us having to pay another person for service we've been paying to your company for 5 years. Oh, did I mention the Direct Energy guy who answered the phone and tried to sell my husband more insurance when he clearly stated he needed emergency service and then accused him of yelling when all he said was NO? I am so over Direct Energy.
- Approximate cost of services:
- $200.00