An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
The Protection Plan is truly a wise investment. It offers a speedy response from Direct Energy and waylays all the stress about potential costly repairs. The service providers, like Jeff, the HVAC technician, are always personable, polite, and professional. He, like his coworkers, was punctual, courteous and knowledgeable, and demonstrated incredibly quick and efficient problem-solving skills. The required part was delivered within hours: another example of Direct Energy's commitment to excellent customer service.
- Approximate cost of services:
- $500.00
- Company Response
Thanks Kent! What a great review that really shows how our people make all the difference for our customers. We know how important it is the treat our customers and their homes with respect, and give them an experience that no other service provider can match.