An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
The service man that we had was fabulous!! He was extremely knowledgeable and we really felt confident about the work he had done and he left us feeling good. We actually talked about him after he left, saying that he definitely exceeded our expectations. He explained to us what had happened with the furnace and recommended a couple of things we should do to help avoid this from happening again in the future. He was great! However, from the time I placed the service call until the time I received a call back was 10 hours, which frustrated me a bit. Overall I was very happy with our service call. I don't recall the service technicians name but he was really tall (approximately 6' 4", dark hair and wore glasses. Very smart gentleman that serves your Company well.
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