An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I did not receive any written communications re the renewal of my plumbing protection unlike in previous years, so in this regard I would have to express my negative. I did, however, speak with your representative, Ian Roberts and as a result of his efforts, I did renew my plumbing protection plan. I am extremely satisfied with my plumbing protection plan.