Service, Warranty and Maintenance Plans
Warning to anyone signing up with Direct Energy service Maintenance Plans. A Rep. convinced my wife and I to sign up for a service and maintenance plan a couple of years. A couple of weeks ago my furnance was taged because apparently the heat exchanger needed replaced and the service plan to cover the repair costs was not covered (not sure what the point of paying for insurance is if it doesn't cover the repairs you expect it to). Then after replacing the furnace I called to cancel the plan because the new furnace comes with warrenty and apparently I have to still pay for the duration of the contract (8 months left) even though I have never used any of the warranty and service benefits. When you sign up with Direct Energy get ready to pay for services you no longer need and that the parts not covered under their warranty plans are the ones you will need.
- Approximate cost of services:
- $200.00
- Company Response
Hi Chris,
The service plan you are on very clearly outlines what is and isn't covered. A quick review of the plan on our website outlines the exclusions, and the heat exchanger is the first one on the list. You were also provided with this information when you signed up for the plan. Your protection plan is a yearly plan and the cost is spread out over a twelve month period. This information is also provided when someone signs up for a plan.
Thanks