We had a recent bathroom renovation and last time the house was duct cleaned was two years ago so we decided to do the duct cleaning once again. We didn't go back to the previous cleaning company because I felt we were very likely scxmmed last time - when the guys came and told me there was mold growing inside the house and whoever lived there were dying - pretty scary stuff and then I was asked to pay something like $1,000 and after the guy gave his manager a call, it was reduced to $750 (on top of the $250 cleaning fees I paid). There are actually Youtube videos on this type of duct cleaning scxms - customer beware.
This time, however, we are very impressed by Joe and his assistant's professionalism and friendly manner. They arrived a bit earlier than scheduled, which allowed them plenty of time to prepare. Their work is quite efficient. Joe did some quick explanation of their work plan and got right into it shortly afterwards. They pay attention to details and treated my home like theirs - including keep the working area as clean as possible. When I asked questions, Joe showed his patience and made sure they got resolved. I don't feel like I needed to be around ( to supervise).
The results were very impressive - Joe also checked my 18/19 year-old furnace and cleaned it as well. When I told Joe last time the other cleaning company told me there were only 2-3 years remaining on the poor furnace, Joe said he didn't see any needs to replace it in the near term, given the dry condition of the blower, so it could last for quite a long time.
For those who are in need of a thorough and 100%-satisfaction guaranteed duct cleaning, I highly recommend Dial One and Joe. I would certainly go back to them when the next time is up (or even when I have any questions about ventilation or furnace/AC).
Also there is this interesting video on Youtube that describes how Dial One's cleaning looks like - you can get a sense of what I am talking about here:)
https://www.youtube.com/watch?v=1VWe1nQCITw
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Jun. Thank you so much for this review. It's greatly appreciated! I'm glad we were able to satisfy and exceed the last duct cleaners level of skill (which wasn't hard btw) lol. Before and after pics don't lie.
Thanks again and I Hope to see you guys in 3-5 years. Joe