Decor Rest Furniture

Furniture Designers & Custom Builders
Vaughan ON L4L 8N6
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Nina  in Windsor
Nina in Windsor
2 reviews Windsor, ON
10/10

Sofa

We purchased our decor rest sofa a few weeks ago and felt that the cushions were too firm .. customer service at decor rest was amazing and helped us get the exact cushion that we wanted. We will definitely be decor rest customers for life

Approximate cost of services:
$1,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Please email christina@decor-rest.com
Retailer's name and style number and pieces you purchased and we will
change to standard foam. Apologize for the misunderstanding, since firm foam is hard seating. Thank you for purchasing Decor-Rest a Canadian quality product.

Previous versions of this review:

Nina  in Windsor
Nina in Windsor
2 reviews Windsor, ON
4/10

Sofa

Purchased a sofa and received it this week . Our local retailer we're great to deal with we can tell the product itself is high-quality however we ordered firm cushions and sitting on my sofa is comparable to sitting on the hardwood . It's very uncomfortable and I'm really upset because what I tested in the store was not what we received . I contacted the retailer where I bought my sofa And they did suggest that it will soften overtime but this could take up to six months I don't want to be uncomfortable on my sofa for six months . There is an option to purchase Standard questions but that will cost hundreds of dollars.

I already have minor back issues and I feel like this is just going to worsen them . Like I said the product itself looks beautiful it's just not comfortable. I wish I could just switch out the firm cushions for standard .

Approximate cost of services:
$1,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?