I received my decor rest sofa and loveseat 3 weeks ago. I was assured it was high quality as well as hard wearing but only a few weeks in, my loveseat resembles an ex display model. The sofa is absolutely fine which makes the loveseat look awful in comparison. This is not my regular sofa, so it isn't even as if it is used on a daily basis! Material looks stretched and out of shape. I don't understand why one would do this while the other is fine...
- Approximate cost of services:
- $2,800.00
- Company Response
Hello Elaine, we would like to investigate and look into this further to better understand the issue and to ensure that you are happy with our product quality and customer service. Could you please email us at info@decor-rest.com and let us know what style number sofa you've purchased, when, where and what store you purchased it from and we could get someone from the right department to contact you right away. Thank you and we hope to hear from you soon!
ADDITIONAL COMMUNICATION FROM DECOR-REST TO ELAINE:Hello again Elaine,
We have awaited your email however we have not yet heard from you. We believe this has a quick solution to apply more fiber so that your love seat can match your sofa and you can be satisfied with both products. We need to hear from you though. Did you contact your retailer? Please communicate with the Retailer or us directly as mentioned in our first response. We want you to be satisfied however we cannot assist without your communication.