Our old eaves were in need of replacement, had gotten a few quotes from other companies. Decided to go with D'Angelo & Sons, sales pitch was "smooth".. However I received a called due to the rains we had , it would be at least Two weeks before the job would start. We were fine with that. I was told at that time I would get a call before the work started Never happened. The workers showed up without Notice, that put a dark tone to the work. Our eaves do look better. Clean up was very poor, when our salesman)Ian) showed up too get a look he picked up nails as well. I informed Ian of the lack of cleanup he asked if I took pictures wish I had. Ian also took pictures of a few issue we had with the workmanship, we have Not heared back. Only for final payment, which was also a subject we put a credit card for down payment. When job was done they wanted a cheque, we informed Ian we would be paying remaining balance by Same credit card(points). Cheque payment was never discussed at anytime! So in closing set up of this company is "smooth " Read their contract closely Before you sign up.. They also do Roofing , burnt once is enough for us!!
Sincerely:Suz-Ann -in Mississauga
- Approximate cost of services:
- $824,900.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Suz-Ann, We sincerely apologize for any bad experiences you had with our company. We have been delayed because of weather and it is an inconvenience to everyone. There must have been miscommunications between our operations department and the sales manager you were dealing with. Please make us aware of any concerns by calling our head office at 905 387 3000. This way we can rectify any issues that had occurred or may still be occurring. Once again we apologize for any inconvenience we may have caused you.