Long review, but I believe in providing the whole picture. We started off great...estimate was done as scheduled, and very professionally. The day prior to the "scheduled" work, we received a call that the crew would be at our house between 7:30 and 8:00 am the next day (Wednesday). At 10:30 am, we called the project manager to see where the crew was, and were advised that there was a delay, but they would be there "for sure" by 2:00 pm. At 3:30 pm, another call to the project manager who advised "we are packing up now and heading your way. I assure you we will be there by 4:30 pm". At 4:15 pm, a call from him saying "sorry, maybe tomorrow". That prompted me to call the company directly, and I had the good fortune to speak directly with Mr. D'Angelo Sr. He stated his disappointment at how we were treated, and assured that the crew would be there the following morning.
The next day, Thursday, they arrived as scheduled. GREAT! However...at the end of the day, one of the young men removed the protective plywood around our bay window too early, and the caseing on our window was damaged. Now again, to give credit, they did replace the damaged area the following day, however I will have to recaulk the area as the job they did was quite poor. To add to my frustration, Friday night I was approached by one of my neighbours, who advised that he had to ask the two young men on the project to watch their language, as it was quite foul and was within earshot of her young son. I understand that this is a construction site, but really not necessary for that in a neighbourhood of kids. It is bad enough that they have to put up with the necessary noise of a roof being stripped and refinished. They don't need f-bombs dropped on a regular basis as well.
The last concern I had was that in their printed literature with the quote, the company states "no matter the size of your job, a dedicated project manager is on site during the entire project". Well, not true...at least in our case. In fact, our project manager was surprised to hear that when I mentioned it to him when I called about the damaged window. Most contact we had with the project manager was once the job was done, and that was so he could obtain their final payment cheque. He even called us at 9:00 am Sunday morning to see if he could drop by!
As for the work itself...very good. The clean up was excellent, in fact you can't even tell that they were there. For the work done, I am very appreciative.
Had the project manager been more up front with us about the delays, and been on site as promised within their promotional material, I believe our experience would have been much better, and our property would not have been damaged.
- Approximate cost of services:
- $3,600.00