After consulting with 5 different HVAC companies we chose Cozy World because we were very confident after meeting with Fred that Cozy World would meet the very high standards of workmanship and service that we wanted in the installation of our new Lennox furnace and A/C unit. Fred really stood out, he was friendly, very informative and very helpful, never pushy and explained clearly the different options and guided us in getting the best system without overspending. Fred's written estimate was very detailed, clear and thorough so we knew exactly what was included in the price with the specific models of the equipment listed to ensure that everything we asked for was going to be done and accounted for. Regardless to how we were communicating (phone or email), Fred was very quick to respond and answer all our questions. We were truly impressed by Saeed's installation job. The quality of his workmanship, his pride in his work, his skills and knowledge all resulted in an installation done with the utmost care and attention to detail, with our needs and safety as his top priority. Saeed was friendly and polite, cleaned up the worksite afterwards. He was a pleasure to work with. A real added bonus was the very pleasant and efficient experience with Leslie the office administrator, who the day after the installation, followed up to make sure everything went well and made sure all the warranties were registered with Lennox and all rebates correctly submitted. We chose Cozy World over the other companies that came and quoted, we cannot be happier with the end result. Fred went the extra mile to make sure we were totally satisfied, he gave us terrific service. Expertise, knowledge, satisfaction and quality of workmanship make Cozy World a true superstar of the HVAC industry. Dick and Lynne.
- Company Response
Hello Lynne & Dick..
I'm sorry for the delay to respond for this great review ..
I wish there was a place where I could write review for good customers .. I would give you guys 10 out of 10 😊..
it has been a pleasure working with you guys I am glad everything worked out well ..we are really thankful that guys trusted cozy world and chose us among other companies .. I'm sure we will talk more and I do enjoy our phone conversation.
have a good summer..