- Approximate cost of services:
- $11,500.00
- Company Response
Hi Teresa,
Thank you for your comments. This is our pleasure to have such a great client like you.
Best regards,
Brian
Hi Teresa,
Thank you for your comments. This is our pleasure to have such a great client like you.
Best regards,
Brian
Hi Teresa,
I wanted to thank you very much for being such a great person to come forward and write your experience with our company. On behalf of all of the members at Cozy's family we welcome you to our family, you will be in our heart, we appreciated your time and effort.
Best regards,
Brian Kar
Hi Felix,
Thank you for your time and effort for sending us your opinion about our company and staff.
This is absolutely my pleasure to have you as our client and a member of Cozy's family.
Best,
Brian
We are very happy to see your recommendation of Cozy Comfort Plus to future's customers about your experience with sales and Installation's team. Your recognition is true about not being pushy in sales, we are also a client when it gets to other trades and definitely we don't want to be pushed to purchase. Our goal is to be demeanor with positive attitude in business.
Brian Kar
President
Carrier Furnace Service and Repair
Thank you for your excellent review and high rating. Our technicians here at Cozy Comfort plus are trained to go above and beyond for our valued customers and to do the best job that they can possibly do to remedy any problems that they have with their HVAC units. We thank you for being a loyal customer of Cozy Comfort Plus and we would like to personally welcome you to the Cozy Comfort VIP family.
Yours Truly
Brian Kar
President
Thank you for your great review and high rating. We are thrilled to hear that you are happy with your Napoleon gas fireplace that you purchased from cozy Comfort Plus, all of our staff are fully trained to help our Clients every step of the way with their purchases. We are honored to have you as a loyal customer and we look forward to hearing from you in the near future. Have yourself a cozy comfortable day.
Yours Truly
Brian Kar
President
This entry did not meet HomeStars review criteria.
Thank you for your great review and high rating. Here at Cozy Comfort plus we try and disperse our technicians throughout the city to ensure we have a licensed tech in our Clients area in times of need. Our technicians are trained to fully diagnose and remedy the problems in a time and cost-effective way, and I am so pleased that you are happy with our work. We look forward to hearing from you in the near future, have yourself a cozy comfortable day.
Yours Truly
Brian Kar
President
We thank all our customers for their reviews, good or bad, they make us more determined to evaluate ourselves and find better means to serve our clients.
However, at times there are situations that may be hard for customer to understand and see it from the service providers perspectives (not excuses).
It is a common fact and practice that Air Conditioning units and Furnaces should be maintained and serviced on an annual basis, this would both prolong the service life of the unit and provide indications of some foreseeable problems.
However, since installation on 07/June/2011, we were never called for the ductless unit under review to be serviced or maintained, so a service call for diagnostic purposes, which is a common practice carried out by every company, would make sense.
Different manufacturers have different procedures for their warranty replacement parts, such as contacting tech support and obtaining case # or diagnostics approval. In doing so it was determined that unit's main board needs to be changed, of course, the board would be under warranty but labour $250.00, pick up and delivery from Mississauga $30.00 + HST was charged.
As has been stated on the invoice, after replacing the board,technician also carried out a complete tune up of the unit at no extra cost, which was not mentioned in the review. The charge for this tune up is $140.00 + HST.
Nevertheless, Javier who was the service manager at the time and he is no longer with Cozy Comfort any more, may not have taken the time to fully explain the situation to customer. Above mentioned points should have been explained to customer, plus the fact that due to recent power failures and surges in Toronto, electronically sensitive parts are more prone to damage/failure.
We sincerely hope that above explanation may cause a change of heart as we consider our customers and clients as a family. As a local HVAC service provider/contractor we also have to follow manufacturers and suppliers certain procedures and protocols yet we strive to provide best services to the best of our ability to all our customers.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Thanks for your support and appreciated for all the good feed back.
Cozy Comfort Plus sells, installs and services heating Ventilation, Fireplaces and Air Conditioning and Heat Pump products. Along with all the major manufacturers, Cozy Comfort Plus is authorized by the Carrier, Lennox, Napoleon, Regency, Valor, Mitsubishi, Dimplex, Amantii, Corporations to sell and service all HVAC and Fireplace products. Stretching from the neighborhoods of Oshawa and Whitby to Burlington, Cozy Comfort Plus caters to Toronto(GTA) and Toronto's greater home and business area since 1992.
Residential Heating :
- Furnace Forced air duct
- Boilers
- Fan coils w/elect hydronic coil
- Baseboard
- PTAC, incremental
- Fireplace, Gas, Wood
- Heat Pump
- Ductless Heat Pump
- Fireplaces
- Direct vent Fireplace
- Out door fireplace
Commercial Heating / Cooling Systems:
- Packaged forced air
- V.A.V. w/air terminals
- Unit Heaters
- Tube Heaters
- Radiant
- Portable Radiant
- PTAC incremental
- Fan coil unit
- Portable A/C air-cooled
Cooling:
- Central air/ air conditioning
- Forced air duct
- Fan coils
- High velocity
- Ductless A/C
- Heat Pump (regular air cooled / water cool/ GEO Thermal )
- PTAC Incremental
- Portable
- Window
Accessories:
- Indoor Air Quality
- H.R.V
- E.R.V
- Electronic air cleaner
- Mechanical air cleaner
- Hepa air cleaner
- U.V. lighting
- Humidifiers
- Thermostats
- Dehumidifiers