Counterforce

Using this company was a complete disaster and they were horrible to deal with.

1. The alarm system was not initially installed properly. It gave many false alarms, for whcih we were charged, even though it was an installaation problem.

2. A few years after the installation, we found out that some of the sensors were not connected at all. This included the spoke detectors which were apparently not being monitored, even though that is what the contract said.

3. 5 years into using them (well after the expiration of the contract), the alarm system went off but the monitoring center did not call. This happened a couple times and we realized that CounterForce had stoopped monitoring our system - even though we had paid (in advance) for that monitoring. I spoke to someone else who had used them and heard the same thing happened to them.

4. Before the expiration of the montoring that we had paid for, but not received, we had another company come in and check the sytem. Except for the sensors that were not actually connected, it seemed to be working. We had the new company put in their system instead. Although we were still paying for monitoring, Counterforce did not notice that the system they were monitoring was gone.

5. Counterforce then sent us a bill for another year of monitoring. When we told them that they had not provided the service for which we had paid in the previous year and so were disconnecting the service, they continued to try to bill us for upcoming year to monitor a system that did not exist. When we refused to pay, they reported the bill to a collection agency - to collect payment for services they never intended to provide. We were forced to take legal action.