Repeated failure for new furnace
We had our furnace installed by Cosmopolitan in 2015. Cosmopolitan installed the furnace and is the only one to have ever serviced it.
In the fall of 2017, the furnace stopped working. It took four service calls, over six days, to identify and fix the issue - which was a blocked exhaust pipe. Again, Cosmopolitan installed the furnace. They installed the exhaust pipe in such a way that it got blocked (in only two years of operation).
In January 2018, the furnace stopped working again. When I called Cosmopolitan's emergency line I was told that it would take four days for a technician to arrive. When I demanded an earlier service call they told me they would call me back.
They did not call back but an hour later a technician arrived. He changed the angle of the exhaust pipe and the furnace is now running again. However, we are just waiting for the next failure and I am dreading the next time I have to call Cosmopolitan for help.
A few days later the furnace failed yet again. After repeated calls, and repeated promises from their office that they would call back, we gave up. They've apparently given up on us too.
Don't make the mistake we did and get Cosmopolitan to install your furnace. Big on promises, short on quality and terrible customer service. Even though they are responsible for the mess they've made, at this point we're just going to go elsewhere. It will cost money we don't deserve to pay, but it's better than dealing with this mess of a company.
Edit: they called us to try to get us to change this review, and called to offer us our annual servicing, but never called to fix the problem we were having. That's the kind of company you're dealing with. I strongly recommend that you avoid this company.
- Approximate cost of services:
- $9,000.00
- Company Response
Dear Mathew,
Thank you very much for taking the time to provide us with feedback on your experience with our furnace installation service. Customer feedback is very important to us. I can assure you that your experience with our furnace product and installation is not consistent with our company standards. We take pride in offering great products and services. I was therefore quite disappointed to read your comment and would very much like to get in touch with you to discuss your concerns. I’ve tried calling on your given numbers but couldn’t get the hold of you. Please contact me directly at your earliest convenience. My phone number is 416.619.7562 or by email at admin@cosmopolitanmechanical.com. Thank you again for bringing this issue to my attention.
Sam
Manager, Cosmopolitan Mechanical Services Inc.