Classic Glass & Mirror

Mirrors & Glass
9010 Keele St. Unit # 2 Vaughan ON L4K 2N2
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HomeStars  >  Mirrors & Glass in Vaughan  >  Classic Glass & Mirror
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85%

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Reviews by rating (past 12 months)

Reviews for Classic Glass & Mirror

Average customer rating:
8.9 10 (35 reviews)

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Nan from Whitchurch-stouffville
Nan from Whitchurch-stouffville
5 reviews Whitchurch-Stouffville, ON
10/10

Glass door in shower

Got a glass door for ensuite shower. Communication 10/10. Installation 10/10. Fast. Service 10/10. I wasn't home when they installed it but when I noticed they had installed the wrong finished handle I called the company and within a day they were back and replaced it.

Review has 1 previous version
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Company Response

Thank you for your positive feedback! It's always great to hear from a happy customer. We will pass along the message to our staff :)

Private User
Private User
Private User reviews Toronto, ON
0/10

Sliding glass door quality issue

Edited feb/26/2017 in response to their comments on this post: This company did not take responsibility and have made false claimes in the comment section that I was never a client however I have attached my paid invoice and email interactions with the owner for proof of purchase (I have respectfully blocked out names for privacy purposes, which is the least they could have done for me when they mentioned my name in the comment section) . In the email the owner even admitted the door was poorly installed **no amount of false rambling in the comment section can speak for the fact that the Pictures of their work proves my point **

This company mislead me. They charged me $3500 for a sliding glass door and claimed it was so expensive because of special hardware that they had to order from the States. When the door arrived it was missing pieces on the hardware, the plastic stopper fell off, the door was cut too small so it did not fit into the bottom channel and they compensated by adding a sloppy cut plastic underneath the channel. They came to fix the door however It was still installed on a slant and would not stay in the closed position unless locked however the lock fell off within the first two weeks. I find out after that they ordered their hardware from CR Lawrence a CANADIAN company. I requested a honest price adjustment because they did not deliver a door with high end hardware from the states. The owner became defensive and called me arrogant and ignored my request for a partial refund. I now have to hire other people to come and fix this door. They've taken my money and did not deliver what they sold me.

3 of 4 people found this review helpful.
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Company Response

This customer is not a customer here at Classic Glass & Mirror. We are currently investigating both this reviewer and HomeStars for posting slanderous and defamatory content on our page. You can see from the invoice that it is another company who completed the installation – this customer is easily able to post her comments where they rightfully belong but for some odd reason, she has chosen this route. A similar logo does not indicate that these companies are one in the same. As for the e-mail she posted from Classic Glass & Mirror – this was a professional opinion as we have a close relationship with the company who completed the installation, whom are legally their own entity, with their own customers, suppliers, employees, etc. Luckily, we were able to have the company who did the work respond to this review (otherwise being unable to defend themselves since this reviewer is reviewing the incorrect company). They state:

First of all we would like to point out that we have done more than one installation for this customer in her home and she was more than happy with the other products (including a mirrored wall, vanity mirrors, and an ensuite shower enclosure). This sliding door installation does require a service for a final adjustment to address issues; however the customer refuses to let us complete this service and is requesting $1000.00 refund (original cost $3,138). It is quite clear that after filing a false dispute with her credit card company to pull back her 50% deposit the evening before her installation appointment that she had no intentions on paying for this product in full. We have offered her a credit for the cost of a service as after she had been harassing our staff, installers, and name-calling the owner of the company, we thought it best that we do not continue this working relationship. CRL is not a Canadian company, they have a Canadian distribution center, and it is in fact a worldwide company with the best quality hardware on the market. We did not indicate that this hardware was ‘specialized’; we indicated that the hardware required for this installation was not cheap by way of dollar amount or in quality. The hardware kit was not missing pieces, the length of her sliding bar simply required 2 more brackets for stability to which we ordered and installed. The stopper was installed correctly, however the customer advised that her children liked to play with the door and that she could not stop them from doing so. Under normal use, this would have stayed in place. Please keep in mind that this is an extremely heavy door and it was installed level (children should not be playing with it). For installation purposes the bar for the sliding system was installed slightly higher than usual due to an issue with the opening. We provided a temporary fix and raised floor guide (as pictured) in the meantime so the door would safely stay in place. We had planned to change the guide and/or adjust the bar (as the bar has room for a small amount of raising and lowering if required), but when we arrived on site to complete final services both this customer and her husband were happy and advised that this was not an issue and the adjustment was no longer needed. The lock keeper was installed with proper backing, and the customer advised that their contractor was going to finish off the drywall to create a smooth finish as this outside of our scope. The lock did come off the door as pictured; which required a service. This was not siliconed in place simply because we wanted to ensure the lock location was finalized with the door adjustments. This silicone is what was required as the final service to which the customer refuses to let us complete. After the last visit, the customer in fact tipped both of our installers $20 each for their good work as they claimed to be happy with the services rendered. We had also provided this customer with a free upgrade on her ladder pull handle from brushed stainless to polished brass, as well as providing her with free brass L-channel for her wall-papered wall to match her ensemble, installed. This customer also attempted to offer our installers a “side job” to complete other work inside her home, so she could get it done cheaper by not going direct through the company. Luckily we have honest employees and we appreciate that they turned this down and advised us accordingly. She has also sent harassing text messages to our installers.

There was a previous glass company trying to complete the same type of glass door installation that needed to be removed as she was not happy with the product, either. We removed this for her on same-day notice as she was fearful of the safety of her toddlers.

This seems to be a repeat occurrence for this customer as she has also posted poor reviews on the previous glass company. For some odd reason she is out to ruin our name all for a $1,000 refund that she is not entitled to. We have offered solutions but she refuses to let us complete the work. At the end of the day, it is clear that she was not interested in paying in full for her order.

Hina
Hina
2 reviews Toronto, ON
10/10

Excellent work, efficient and friendly!

I had custom made brass rams head sent in from Thailand. Obviously wanted to be sure I had the right expertise when it came to creating the glass table top. Don and Shawna were extremely helpful. Don came and we both were able to figure out exactly how long the table should be. Shawna then took my order and through a series of very efficient emails sent in the order. The glass table top was ready and delivered by two extremely professional men who took their time setting the glass table top and patient with my suggestions on placement. I am very happy and will connect with them again with future glass work (possible tub enclosure).

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Company Response

Thank you Hina! It was a pleasure working with you!

Debbie from Newmarket
Debbie from Newmarket
1 review Newmarket, ON
10/10

2 bathroom custom mirror installations

I didn't realize how complicated our custom mirror installation would be until I was turned down by three different companies to quote on my job. I guess wall mounted faucets can be quite the nightmare to work with and cut around. I finally reached out to Classic Glass and Mirror and they came with a smile. After coming three times to measure and re-measure (to be sure everything would be perfect), our beautiful mirrors were installed. Thank you to Don and his son, Matt, for their expert advice, invaluable experience, follow up calls, and for being such professional and NICE people to work with. A great experience and I would highly recommend them to anyone looking for glass and mirror work. #exceptionalservice

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Company Response

Thank you Debbie!

Ivan
Ivan
5 reviews Toronto, ON
10/10

Glass panel in railing replaced

Classic Glass and Mirror was very professional from the start. I have obtained four other quotes for the job, but they were the fastest in responding. Their quote was by far the lowest. They fabricated the custom tempered glass panel and installed it within a week. Subsequently, I have notified them that the panel had a scratch. Without even asking, they have replaced it within a week. On both occasions their installation crew was very efficient and professional. Overall, I was very impressed, and will use the company again.

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Company Response

Thank you! We cut and fabricate all of our glass products on site, and we pride ourselves in having a fast turnaround time with top quality products! We look forward to your future business.

Victoria from Richmond Hill
Victoria from Richmond Hill
2 reviews Richmond Hill, ON
10/10

Bathroom Mirror

Amazing service. Very reasonably priced ( I had 5 different estimates). The job was done on time. The installers came at a convenient time for us (at 5 pm) Very Professional.

1 of 1 people found this review helpful.
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Neilhouse
Neilhouse
3 reviews Toronto, ON
8/10

Shower Doors

They aren't the cheapest option but they are probably among the most honest & knowledgeable people in the business.
They do a great job at setting realistic expectations and not only do they provide a great service, but they provide an education to customers. I would absolutely recommend them.

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John from Mississauga
John from Mississauga
9 reviews Mississauga, ON
10/10

glass and stainless steel railing

Great company to deal with..from initial quote to install everything went smoothly and on time. Don is a wonderful man to deal with and installed our railings professionally. He was very punctual and was able to meet our deadline for having it done before Xmas. Thanks DON and classic glass team.

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Company Response

Thank you for the review John! Have a wonderful holiday season!

Greg from Toronto
Greg from Toronto
2 reviews Toronto, ON
10/10

Custom ceiling height mirrors

Courteous helpful pre-order service. Excellent pre-delivery follow up contact & delivery was exactly on time . Delivery personnel were outstanding. Mirrors received were to exact specifications and of excellent quality. Classic G&M has won our future business!

1 of 2 people found this review helpful.
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Company Response

Thank you! We are happy to keep customers, such as yourself, happy. Have a wonderful holiday season!

brani from Markham
brani from Markham
1 review Markham, ON
1/10

Bathroom

I had the company install mirrors in my bathroom the first time they came by not only were they 2 weeks later than they promised but they did a terrible and sloppy job. They damaged my new tiles stained the walls and left silicone everywhere. They came back and re-did the mirrors however they left my new washroom in complete disarray. I would NOT recommend using this company.

2 of 2 people found this review helpful.
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Company Response

Unfortunately not all jobs go as planned. Existing tile and finishes were not completed by a professional, making it rather difficult for mirrors to go in seamlessly. We did our best given the circumstances, and made replacements where necessary. We could not continue to subject our employees to this particular environment any longer.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Glass & Mirror

At Classic Glass & Mirror we take pride in our high quality glass and mirror products. Operating since 1992, we specialize in glass and mirror manufacturing and residential and commercial installations. Our professional custom work and fast turn around time has made us a leaders in the industry. We offer ...
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