Clarke Basement Systems

I typically do not write reviews on companies. However, I had to submit a review for Clarke Basement Systems. Simply put, they are a professionally-run business who, in my opinion, values customer service, communication, and commitment. Their customer-facing processes are incredible. I had no surprises throughout the entire process. They committed to coming at a specific time. They phoned the day before to confirm. An hour before the visit, the technician called to confirm. When on site, the technician explained very clearly what was going to happen, and how long it was going to take. Everything went smoothly. My basement was left very clean. The next day, I received a call from the customer service group to see how the job went. I advised them that the job went very well. But part of my exterior parging came off and I wasn't sure if it was due to internal vibration when my basement repairs were being done. The individual asked me to send a picture and would get back to me in 2 hours. Within 2 hours, I received a call. She stated that their team reviewed the pictures and believe the parging came off for some reason other than the work they performed. However, they were nearby my house and would repair it for free. Something came up, and the technician could not come at the committed time but I was advised he would be coming the following day. Sure enough, he did and the parging was repaired. So to summarize, Clarke Basement Systems does a great job, and leaves you with no surprises. I have already referred them to friends in my area. Thanks