I cannot say enough good things about City Move. They were AMAZING!
I had a relatively small-but-complicated move (the partial contents of both a storage container & 2 BR apt had to go into a U-Haul, but some stuff went with the apt and had to be teased out from both storage container and apt contents), so Warren and I first exchanged a few emails about my move, and then had a phone conversation over the nittier-grittier details.
Warren was careful to walk me through each stage of the move ahead of time (asking if I had the right equipment for X, if he needed to bring supplies) and quick to offer completely reasonable and articulate reasons for the various questions, solutions, and policies he had. Throughout our exchanges, Warren was consistently respectful, courteous, and professional. I could not have asked for a more competent mover.
On moving day, he and Roger were delightfully gentle with all our belongings-- wrapping and padding things as they went, loading everything quickly but carefully, making efficient use of the space and wasting no time, efficiently strapping everything down in layers so as to be safe and stay put during our 22-hour drive, leaving my spouse and I positively slack-jawed with awe. They arrived on time, finished early, and communicated clearly with us at every stage of the game. (What they needed, what came next, etc.)
In my opinion, Warren went way above and beyond the call of duty when, after all his work was finished and he was well within his rights to leave, he warned us that U-Hauls get st0len all the time, so we needed to learn a trick for disabling the vehicle. Without any presumption or condescension, he demonstrated how to open the hood in order to locate and remove the ignition fuse, talking us through each step and orienting us to the truck itself, then carefully testing each thing he told us in order to make sure it worked the way he intended, and then he had us try it ourselves so that we would be practiced and confident in our attempts on the road. It was so heartening to see that someone cared about our stuff AND our dignity!
I have moved many times and used professional companies to do it, but I have never had a mover who was so helpful or nearly so impressive. Since this is my last move within Vancouver, I won't be able to use them again but I'm absolutely committed to recommending City Move to anyone who might be in the Lower Mainland and in need of some help.