After a disappointing customer service experience with Pella to repair a damaged Pella bow window, I decided to look around for another supplier to do a total replacement. The positive reviews of Casa Bella Windows in Homestars.com caught my eye. My first contact with Mathew Harant in sales at Casa Bella’s showroom on Airport Road gave me a good impression. I explained to him what I wanted and he answered all my questions fully and professionally, no high pressure sales pitch, no derogatory remarks about other windows companies, only what Casa Bella can do to meet my needs. Two subsequent meetings later, I signed the Renovation Contract Agreement.
What impressed me most on this project was the work done by the installation team of German, Manny and Allan. The job took 2 days. The first thing they did when they arrived was to put down thick drop sheets to protect my hard wood floor. They exercised great care in taking out the old window, always mindful of not damaging the existing exterior stucco and interior dry wall. I opted for Casa Bella’s Uniqwood windows with vinyl exterior and oak interior. So there was quite a bit of wood trim work to be done. German was very meticulous, always paying attention to small details. His carpentry skills shined in the final product – perfect miter joints and smooth corners. It would be remiss of me if I didn’t mention Manny’s caulking – neat, straight and no spills. Allan made the work site clean and organized.
The final result is a beautiful wood framed bow window which stands as a testament to the excellent work done by Casa Bella.
- Approximate cost of services:
- $0.00
- Company Response
Hi Charles,
Thanks for taking the time to write a review. It's always great to hear from our happy customers in Toronto. The positive customer experience you had, from start to finish, is definitely something we take pride in. We're positive you'll enjoy your Uniqwood bow vinyl window just as much as we enjoyed installing it.