My experience with Carson Dunlop is simply frustrating.
While the inspector Mr. Shular was knowledgable, professional, courteous and punctual, the quality of their paper-work was disappointing.
In the pre-retrofit report, they have omitted the windows. The omission was promptly corrected after I brought this to their attention.
My post-retrofit evaluation was done in September 2009 on a new high efficiency furnace, new windows, and a low flow toilet. When I received the rebate cheques from the governments, the amounts were much less than expected. This was brought to the attention of the company and this time they admitted that they have omitted the furnace! Well, they promised to have it corrected right away, but now, more than 4 months after the post-retrofit evaluation, I still haven't received the $1,580 rabate for the furnace as well as the final energy rating of my house. Their only reply to my follow-up e-mails is that they will touch base with NRCan to see where they are with their request.
- Approximate cost of services:
- $500.00
- Company Response
Hi Wing Hang in Scarborough - Very sorry to hear about your concerns. After investigating the situation I discovered that our advisor did not include the furnace in his reccomendation. This situation was subsequently corrected and we submitted a manual request to NRCan for your furnace grant money. You did not slip through the cracks. Rather, we dropped the ball in terms of providing you with full,timely and detailed communication about the manual process and the long lead times with NRCan for processing. We have used this very isolated occurrance as a learning tool - we have had less than 1/10th of 1% of all files fall into this processing category since we began doing ecoENERGY evaluations. It was good to speak with you today and we will monitor your file with NRCan and provide you with regular updates. Thanks for bringing this to my attention.
David Kitchen GM 416-964-9415 ext 230