Canadian Choice

A REAL review, what you should know before you call Canadian Choice Windows for an estimate. To start, ever noticed how this company has significantly more positive reviews than the next company? They pay for them! At the completetion of my window install, I was given a review form to fill out for the company and was surprised to see at the end of the form a note that stated if I write a positive review for their company and it is listed on HomeStars, they will send me a $25 cheque. Great marketing technique but from a customer who's spending $$$$ on a project and uses the reviews to help me decide who to call, very deceitful.

Onto the actual install and windows, is was a very long, tense day. The installation team came at 9:30 am and were here working until 9:30 pm. We had six windows replaced, three up and three down. One of the basement windows required the foundation to be cut to install the window, maybe that's why the job took 12 hours. None the less, much longer than I ever imagined it would take.

One of the main reasons I decided to have new windows installed was to replace the basement ones, which were pretty bad, 40 years old, no casings, needed replacing. The basement windows were measured as 18 inches high when the salesperson came for the initial estimate, this is the figure he wrote on our contract. I like as much natural light as possible in a room and especially in the basement. I was very unhappy when I came to check on the progress in the basement and found windows that were not only 13 inches high, significantly smaller than I was expecting, but that they also failed to install casing around the windows leaving them looking like absolute garbage. This is not what I paid thousands of dollars for and not what I was promised by our salesperson. I spoke to the head installer to tell him I was not pleased, this is not what I expected, it is not what is in the contract I signed and how can we fix this problem. The installer told me he would call his boss. After speaking to his boss, he told me, this is the way it is and my husband can put in a casing for me. Ha! So I called our salesperson and told him I was not happy, this is not what I wanted. I was told I can pay an extra $160 to have the installers put casing around the windows. Again, I said no, this was not the deal I agreed to. In the end, after MUCH arguing, the casings were installed for no extra charge. I should not have had to fight so hard to get what I understood was agreed to in our contract.

Finally, when the work was complete, the head installer came to collect payment. Canadian Choice's website states that they accept credit card payments and since I could get some serious rewards points by paying with credit card, I asked if I could pay that way. The installer, who doesn't speak English well, said, yes, but the bank will charge you 3%. I thought, no, the credit card company will charge your company 3%, not me. So I paid with credit card. Few days later, I was online banking and saw that indeed Canadian Choice had charged me 3% more than the balance I owed! In case this has happened to you too and you didn't know, they absolutely CAN NOT do that. It is against both Visa and Mastercard's merchant rules. I called our salesperson at once to tell him that and request my 3% extra charge back. At first he tried to tell me because the installer told me of this charge, they could charge me, but I let him know he was wrong and he eventually agreed to refund this money to me. I am still waiting for the refund cheque. UPDATE, following the posting of this review I received a call that my refund cheque was being sent out and I have received it. To clarify for the company on their response, IT IS AGAINST VISA AND MASTERCARD'S MERCHANT RULES TO CHARGE A CUSTOMER ANY EXTRA FEE FOR PAYING WITH VISA OR MASTERCARD. Whether you tell a customer you are going to charge them a surcharge or not, IT IS AGAINST THE RULES.

I have previously had new windows installed in another house and find these windows to be acceptable but the construction seems to be of a lesser quality than my previous house's windows. On the upside, they do seem to be keeping the bedrooms warmer than they were with the old windows. On the downside, for all the money I paid, these windows do not slide open easily and the locks don't line up well.

All of the above stated, the installers worked hard and were respectful, I am not too pleased with my experience but everything was eventually completed as it should have been. Would I ever use this company again or recommend them to someone else? Absolutely not.

I really enjoyed my experience with Canadian Choice. Everybody was on time, very polite and they did a great job! The installers handled and overcame some onsite obstacles in a smooth professional manner and remained cheerful. Very nice folks to work with. Their sign is on my lawn, and I do recommend for anyone in search. Cheers!

Have to say, we are extremely happy about our experience with Canadian Choice it was absolutely wonderful! Vlado our representative was very helpful and professional, quick to answer our calls and questions,he was not in any way pushy. We found the Installation team to be very friendly and they really took pride in the work. We have our Bay window to do next and will definitely have them back. Highly recommend. Thank you all for such great service!

I live in Hamilton and I hired Canadian Choice for window installation. Price wasn't the cheapest but competitive. I went with them because I found Oliver to be very trustworthy. He paid us a visit one week after install to check if everything was up to our satisfaction. There was a small tear on the window screen, he looked after it personally and delivered it back to us the very next day. I definitely would do business with Oliver and Canadian Choice again.

In June 2009 we purchased windows from Oliver Soroka who worked for Hunter Windows .Oliver now works for Canadian Choice Windows. Last month Oliver helped me replace a broken latch. Thanks Oliver and Olgeg ...this is great service .

best price ,best windows and the most important is the best service .thanks to our representative oliver .we had 6 windows done in 2011 and 4 this year and ill be calling you next year for the rest i would deffinatly refer your company to all my family and freinds

The project was done in August. I give comment until today because I want to see how the windows work during the winter. After several rain and snow, I am confident to say the window quality is good and the installation was well done. Except the delay in schedule and slow response from the office, I am satisfied with the company. Especially the impress about the sales representative, Marina Pridatka, she is very polite, know about windows, hard working and excellent customer service.

Hi, Canada Choice, you need to give promotion to Marina and let her to train up the team, then your customer service level will go up more than one level and will gain more business.

We are very happy with the outcome of our project. Our representative Ivan was very nice to work with, friendly and really provided us with great customer service. The job was done efficiently in a reasonable amount of time, the installers were friendly and made sure to clean up after themselves. Our windows look sharp. I will recommend to friends and family no questions asked.

Eric and 1 are very very happy with Max our salesperson and Juri and his work crew did a wonderful job installing and cleanup.
Triple pane is the best way to go! Thank you Max for knowing your product.

Chris and I are very happy with the work that was done here. Your installers were knowledgeable very polite and professional. Clean process with Mike (sales rep) and Danny (installer), would recommend to a friend.