I'm writing this review about 2 months after installation;
-Detached home, about 7 windows, 1 patio door replaced
-Work was done fast, in one day, about 6hrs, by 2 workers
-They arrived on time as scheduled
-Quality of products seem good so far
-Install quality is OK.
-They kept their promises on the discounts and details of the windows on the contract
-They used drop cloths and cardboard to walk on, to help protect floors.
-Install date was about 1.5 months out, after initial estimate. They gave a few days notice, prior to install day, to push the install date one day forward, apparently because their "truck broke down" - a national company doesn't have a back up or is not willing to rent one for the day and told their employees to take the day off, and also miss out on profits? You can just tell me something came up with another job or you got a bigger contract for another place, no need to give excuses or fibs...I was not born yesterday.
-Process is extremely messy, even more than expected. I am so glad I taped off my electronics, bed and vents the night before - drywall dust goes EVERYWHERE. Took a few days to clean up. Also considerable noise during install as expected.
-Half of the number of windows replaced have a few black scuff marks on the paint of the walls, near the new frames, from their tools/gear or something
-Installers left 4 gaps open, interior, between drywall & new window frame - although reasonable due to the shape of the faux Bay window wall (where the frame of new window meets the 30degree round "corner" of the bay wall, they could've easily filled these gaps with expanding foam or silicone) - I had to fill these 4 gaps myself with 2 tubes of silicone. Not a huge deal but was a PITA that I once again had to finish a contractor's job. Although I don't blame them completely, they are working with other manufacturer's products and homes of all different sizes/shapes/measurements, this faux bay wall/window was probably a big PITA for them to install - I can tell because this particular window had it's vinyl frame scuffed all over (pic attached) as it looks like this window frame thickness had to be custom cut at an angle to fit as well as possible...and so in that case it seems like it's probably actually a decent job of fitting it to this wall.
-The workers left the old top & bottom aluminum tracks/rails (7ft long, 40lbs total) of the patio door in my backyard for me to dispose; not sure if that's why they were in such a rush to leave or because it was a Saturday. Not a big deal, I just had to dispose of them myself but you can't tell me any prudent person would've forgot, missed or overlooked them, they were large and put perfectly out of view of the patio door. An elderly or handicapped person would've had a problem with this.
-They left hand prints on the new window glass of our 2storey staircase window, that I can't reach, which I will unlikely ever be able to or bother to wipe off, as it's not worth the risk of climbing up there myself. Not sure if it's on the inside or outside.
Good company, good workers, but attention to detail could use a boost. No "half stars" available on this site, but my true rating is somewhere in between 9-9.5 as most of the cons are understandable/reasonable.