Cambie Plumbing & Heating Ltd

Plumbing
3905 Fraser St Vancouver BC V5V 4E5
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91%

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Reviews by rating (past 12 months)

Reviews for Cambie Plumbing & Heating Ltd

Average customer rating:
9 10 (66 reviews)

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Private User
Private User
1 review Vancouver, BC
0/10

They tried to charge me the plumber’s rate for travel time ($115 for 1.5 hrs, intentionally dishonest)

The plumber himself was fine, but the company is brutal. They tried to charge me 1.5 hours for the plumber’s travel time at the plumbing rate ($115 per hour). Check your final invoice! Total nonsense. And I had to argue with them about this point to get the invoice changed. Their website (under “rates”) talks about “their upfront billing policy” and how other companies try to pull a fast one. Unprofessional, dishonest. Don’t use them. The plumbers should all go work elsewhere.

Approximate cost of services:
$300.00
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Company Response

It is very unfortunate that this situation occurred. This is definitely not Cambie Plumbing's policy at all, which is evidenced by all of the other great reviews. Any time that a customer calls in to request a review of their bill, concessions are made to ensure upfront billing and that the customer is happy. No one in this office would ever be "intentionally dishonest." It is great that you were satisfied with the plumber's quality of work and that alone would warrant more than a "0" rating. You have our sincere apology for any misunderstanding on this issue.

M in Vancouver
M in Vancouver
1 review Vancouver, BC
10/10

Plumbing

What a delight to have great and prompt service. The job was done quickly, without mess. Ricky was helpful and answered any questions I had about the work I needed done and some other plumbing problem I had at my home. Would highly recommend them.

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Company Response

Thank you so much for the great review! I will definitely pass this on to Ricky.

Private User
Private User
1 review Abbotsford, BC
10/10

Gas Range - fitting the gas pipe and installing the range

Cambie Plumbing and Heating fitted the gas pipe for me in December at a busy time of year, I was extremely happy with their work. Recently I purchased a range from Home Depot (Home Depot have been a nightmare from delivery to installation). Eventually I cancelled the installation with Home Depot, Cambie Plumbing and Heating came to my rescue. They did a fantastic job with the installation. I couldn't be happier. The technicians are professional, their office staff are excellent. Thank you for saving the day Cambie Plumbing and Heating!!

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Company Response

Thank you for the great review. Glad we could help and certainly happy to have such a satisfied customer!

Private User
Private User
1 review Vancouver, BC
10/10

Connecting gas line to new stove

I had bought a new gas stove. The old stove was to be taken away at the same time the new one was going to be delivered, so I needed someone to come to disconnect the old stove, then return to connect the new stove.

I called Cambie Plumbing and they said they did this kind of job quite often, and that they had people properly certified to do the work.

The gas fitter came at the scheduled time to disconnect the old stove, then returned later that day to connect the new stove. He was very professional, had all the proper equipment including a gas detector, and did a great job. Total cost was $125 plus cost of parts.

I would recommend Cambie Plumbing if you are looking for someone to properly connect your gas stove. A lot of appliance installation/repair places will not (or should not) do this kind of work because they are not properly certified.

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Company Response

Thank you and you are correct, certification and proper qualification for any type of gas work us a must. Glad we could provide the service!

Edwin in Vancouver
Edwin in Vancouver
1 review Vancouver, BC
10/10

Fast & Efficient

Paul diagnosed our intractable problem in seconds, provided a clear explanation, made the repair, and was out of our hair in a matter of minutes. Unbelievably great. I'd recommend these guys to anyone. Don't hesitate. These guys are great. You won't be disappointed. Also very pleasant to deal with and very responsive.

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Company Response

Thank you for the great review Edwin. Definitely agree on Paul's performance. I will pass this along!

Neveragain in Vancouver
Neveragain in Vancouver
1 review Vancouver, BC
10/10

Can do attitude

In the count down to a busy and houseguest rich Christmas week, my hot water heater was on its very last legs. After one supplier balked at the tricky installation of a new heater in our hard to access crawl space, siting the need for (and a two week delay) a crew of carpenters to dismantle and then rebuild the narrow staircase, the guys from Cambie came in and did all the work necessary, and installed our new hot water heater in a matter of hours. Really saved the day for us. Very efficient, fairly priced and polite. I will use Cambie for all my plumbing, heating needs from now on for sure. Loved their service!

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Company Response

Thank you so much for the great review! Happy that our technicians were able to complete the job in a much easier and more efficient manner! A pleasure to "save the day!"

Mark in Vancouver
Mark in Vancouver
1 review Vancouver, BC
10/10

cambie plumbing

I've had occasion to need a plumber twice recently for separate issues at my home. Cambie has come to the rescue!
Dan on the dispatch end asks the right questions and knows what to prep the technician for, and Paul gives exemplary service, not only repairing the current problem but offering advice on any other questions regarding upcoming projects, in my case replacing my hot water tank down the road.
It was nice having Paul attend the calls both times, kind of like my own personal plumber, and he gets an idea of the layout around here.
The service is prompt and the price is reasonable, just what you would expect from their website.
Thanks guys, I'll be using your services in the future.
Mark in Kitsilano...

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Company Response

Thank you Mark. Always a pleasure and we look forward to servicing your needs in the future.

Private User
Private User
1 review Vancouver, BC
10/10

unclogging basement pipes

Cambie is the best plumber in town! Whether it's an emergency or a maintenance issue, they always make things better. Their staff is highly skilled, professional and friendly. They show up on time and get the job done, no matter how complicated it may be. I've used Cambie Plumbing for years and never hesitate to recommend them to my friends.

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Company Response

Thank you, always a pleasure especially with long time customers such as yourself!

Private User
Private User
1 review , ON
10/10

excellent diagnosis

cambie plumbing was great with us.
we suspected the machine gun sound in our strata building walls was the plumbing in our walls, even though previous plumbers were sure it was not.
before cutting more holes in our walls we contacted cambie plumbing and asked them to do a preliminary investigation - an unusual request as we were not sure at all what was going on.
cambie plumbing listened carefully to our observations and sent an excellent fellow to tour and review our building from the sprinkler room to all the affected units.
punctual, polite, and serious, he took in all the info and made a preliminary diagnosis that he followed up with more research and determined that our pressure regulating valve was shot and was most likely the cause of all our trouble.
we went ahead with the work order and the work was done quickly and efficiently with excellent communication from start to finish.
we now have nice quiet walls and normalized water pressure throughout the building.
in the one hour initial visit, cambie plumbing did what all the previous plumbers could not do - diagnose our troubles correctly.
we are very happy with the whole process and will certainly use them again and i would confidently recommend them.
from reception to technician the whole process with cambie plumbing was pleasant, professional and super efficient.

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Company Response

Thank you so much! We look forward to continued service for you when needed.

JT in Vancouver
JT in Vancouver
1 review Vancouver, BC
10/10

Repaired 2 leaky toilets - efficient and courteous.

Had a plumber from Cambie Plumbing come to fix 2 leaky toilets. Was quoted about $200, pretty bang on. Fellow was courteous and efficient. Completed in 1 hr of labour plus parts for both toilet = $200. Solved the problem in both. Pretty happy overall. Would recommend.

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Company Response

Thank you for your review and happy we got the problems fixed for the price you were quoted.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cambie Plumbing & Heating Ltd

Family owned, plumbing and heating service company specializing in hydronic (hot water pipe) heating. We take pride in offering exceptional installation and service for all types of boilers and tankless hot water heaters. We have been dedicated to providing quality service to Vancouver since 1946.

Services:
Hot Water Tanks and Boiler repair and service.
Renovation services.
Drain cleaning and replacement.
Water Services.
Diagnostics and service of any plumbing issue.

CATEGORIES
Plumbing and Gas Line Installation
PRODUCTS
AO Smith (John Wood) Hot Water Tanks and Boilers. Moen, American Standard, Grohe, Waltec, Kohler.
SERVICES
Hot Water Tanks and Boiler repair and service. Renovation services. Drain cleaning and replacement. Water Services. Diagnostics and service of any plumbing issue.
SPECIALITIES
Service and maintaining all plumbing and gas works.
WEBSITE
http://cambieplumbing.com/
YEAR ESTABLISHED
1946
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash, Visa, Mastercard, Cheque.
LICENSES
Gas and Plumbing.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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