They tried to charge me the plumber’s rate for travel time ($115 for 1.5 hrs, intentionally dishonest)
The plumber himself was fine, but the company is brutal. They tried to charge me 1.5 hours for the plumber’s travel time at the plumbing rate ($115 per hour). Check your final invoice! Total nonsense. And I had to argue with them about this point to get the invoice changed. Their website (under “rates”) talks about “their upfront billing policy” and how other companies try to pull a fast one. Unprofessional, dishonest. Don’t use them. The plumbers should all go work elsewhere.
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- Company Response
It is very unfortunate that this situation occurred. This is definitely not Cambie Plumbing's policy at all, which is evidenced by all of the other great reviews. Any time that a customer calls in to request a review of their bill, concessions are made to ensure upfront billing and that the customer is happy. No one in this office would ever be "intentionally dishonest." It is great that you were satisfied with the plumber's quality of work and that alone would warrant more than a "0" rating. You have our sincere apology for any misunderstanding on this issue.