Button’s Furnace & A/C Review:
Our furnace was reaching 24 years of age and not wanting to risk its failure over the winter, we decided it was time to finally replace it. We contacted a contractor that had done work for us before, but they no longer service our area and they recommended Button’s Heating & Air Conditioning. After contacting Button’s, Todd came over to access our situation and determined that not only our furnace had reached end of life, but so had our air conditioner.
Todd selected a number of suitable options for us and went over all of the details, making recommendations and clearly outlining the pros and cons of the choices available to us, including the complete cost of each option. His approach was professional, and it was very apparent from our conversation that he has an excellent working knowledge of the equipment they deal with.
After the decisions on the specific equipment were concluded, arrangements were made for installation. The following week Buttons’ team arrived right on time, and literally rolled out the red carpet across our floor in our hallway to protect the surface as they brought equipment in and out. With the current situation of the pandemic, all members of their team observed proper COVID precautions and made us comfortable having them work in our home.
By early afternoon, the new furnace and A/C were installed and all of the old requirement removed. The workmanship was impeccable, with the installation looking more professional than what the builder had originally put in.
We have now been using the furnace for three months and are very pleased with the performance. It provides a nice balanced climate control for the house, and is truly as quiet as Todd had promised. At times it is hard to tell that it is even running.
We did have one issue several weeks after the initial installation. There was a power surge that damaged the control board for the air conditioner. We contacted Button’s and they responded quickly to diagnose the problem. A replacement board was ordered and installed in a timely fashion, and now everything is working correctly.
The service call gave us an opportunity to evaluate Button’s aftercare, and we were not disappointed. There were no difficulties reaching someone and a service technician was promptly assigned. The technician was very thorough diagnosing the issue, including consulting with the manufacture directly to pinpoint the failed component. The week lead time to obtain the part was not a concern as the A/C was no longer being used as it was now autumn, but we were told that they would have expedited the part had it been during the cooling season.
Overall, we would rate Button’s Heating & Air Conditioning with a full 5 stars and recommend them to anyone looking for quality workmanship from a professional team.
Button’s Water Heater Review:
This is the second time we have engaged Button’s Heating & Air Conditioning this year. After our complete satisfaction with their installation of our new HVAC system, we did not hesitate to call them when we ran into problems with our water heater.
The rental water heater control board failed for the second time in as many months. When the rental company came to repair it, the technician noted that the water heater was starting to leak and was reaching its end of life. Rather than pursue another rental unit, we decided to buy one outright. We immediately call Button’s to arrange a consultation.
Todd from Button’s came over the same day to review the project and help us select a suitable replacement unit. Within days of his visit, their crew were here to install the new water heater. Just as we found with the previous work they had done for us, the workmanship and professionalism of this company is second to none.
Based on our positive experiences with this company, we highly recommend Button’s Heating & Air Conditioning for installation, maintenance or service of your HVAC system. In our opinion, their top-notch workmanship, attention to detail and professional manner makes them the first choice.