We had a problem with gradually decreasing water pressure in the house. We asked if someone would come to diagnose the problem. We were told there would be a price for a service call. We said ok, but just in case the plumber can't find the water pressure problem, then we also have a faucet we need replaced. So we would like the faucet replaced. When he came, the guy said that for the water pressure we should call the city about it. About the faucet, it would involve more work than just unscrewing the old one, so it will cost $700. We declined. So we got absolutely nothing but still had to pay for the call.
- Approximate cost of services:
- $175.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review. We do charge a service fee to investigate plumbing issues. Regarding the poor pressure, after investigating the water service if it is determined that the pipes are fine, the pressure can only be improved on the city side. That would explain the reason to call the city. After seeing what type of faucet was to be replaced a price was given to do the job. The price would be the price agreed to, and the service call would be waived. As the job was not agreed to, the service call was charged.