Brampton Hardwood Floors Ltd

I was looking at installing a new hardwood flooring in my home and and interviewed several contractors to do the job. 3 of the 4 contractors I had spoken to had mentioned that they always purchase their hardwood from Brampton Hardwood and suggested that I go their for my search. I went to a few different stores and found that Brampton Hardwood offered the largest variety and their prices were reasonable. I ended up purchasing 600 square feet of hardwood flooring. Upon inspection of the wood at my residence, I came to realize that the boxes I had purchased may have had a manufacturers defect. I was beside myself, and as many do in this world of information at your fingertips...I turned to the internet. I read many reviews about Brampton Hardwood. Some were good and some were absoloutley horrific. At this point I was in a state of panic. I called my contractor and explained to him what had happened, he was very surprised to hear this and said he never experienced any such problems with quality control when dealing with this company. The following day I went to the store with my plank in hand and was referred to the manager - Vince. Vince was very accomodating and agreed to inspect the wood that they had in the warehouse. It turned out that this particular batch did have a manufacturer's defect. He was happy to take the wood back and made me very happy by offering a replacement wood of better quality and a fantastic price. He explained that their reputation was very important and keeping clients happy was imperative in running a successful business. His professionalism in handling the situation was very impressive and greatly appreciated. In fact I has such a pleasant experience that I felt compelled to write this review and dispel any negative reviews previously written. After the service that I received with this company I really have to question the nature and substance of any complaints posted here!! I would absoloutly reccomend this company to anybody who wishes to purchase or install hardwood flooring. The sales staff including John, Julia, and Vandana were all very knowledgable, extemely helpful and very patient. Overall a shining 10 out 10.