Biltmore Domicile

I had bought a sectional from another company and when they delivered it didn't fit! they refused to take it back and i was stuck with this huge piece of furniture in my garage. A friend of mine told me about Biltmore and I called them right away. they came to my house and looked at the piece and assessed what needed to be done in order for this piece to fit up the stairs. They basically took the arms off and made a washable slipcover for the sectional. I was very pleased that they were so accommodating and made the best deal possible for me. I definitely recommend them and I will be always be grateful for their help.

I have been using Biltmore Furniture since they opened in toronto and their quality and service have been consistant over the years. I love my biltmore sofas, I have bought furniture from them for 3 houses now and I definitely recommend them to my friends and family. I definitely recommend them for custom upholstery, great service and great quality.

Biltmore Domicile- Toronto location are dishonest. We ordered a large suede sectional and leather loveseat from Biltmore Domicile- Toronto location. The arms on the sectional were incorrect as we wanted straight arms and they delivered curved. Gary Grossman of Biltmore Domicile whom I believe is the owner came to our home to remove the curved arms and propped our sectional on magazines for support. A week later, the straight arms were delivered. When we unwrapped the arms we discovered there were holes in the fabric and the wood feet were severely scuffed and damaged. We took pictures and called Biltmore who advised us to email the evidence to info@biltmoredomicile.com . We did so promptly and were told that the fabric had to be ordered and that the courier company had to be called. For the next 3 months, we called Gary and Biltmore Domicile Toronto every week- sometimes twice a week. No one ever returned our calls or would advise us as to what was happening. Today we left 2 calls for Gary of Biltmore advising him that we would be seeking legal counsel. We received a call from Biltmore Toronto an hour later asking if we had paperwork from the courier company??! After spending $10,000 with this company, receiving damaged merchandise, not returning our calls for 3 months- this is what they say? We are horrified to discover that this is the way they deal with customer issues.

We ordered a custom sectional from Biltmore Domicile. After waiting more than the estimated timeline the sectional was delivered but didn't match the contract drawings. Another sectional was made and unfortunately it didn't match the contract drawings which the Biltmore representative created.

Although the "Consumer Protection Act" allowed us to cancel the contract and get a refund, Biltmore refused our request. Biltmore had our money, we had no product, therefore the only option was to go to court. Even though judgement was awarded to us, Biltmore refused to pay. We didn't give up and we finally got our money about a year and a half later. Not what I would call good customer service especially when the manufacturer was at fault!

Jaime, regarding your response, I find it odd that you commented on this as you were not even involved or employed at Biltmore when this transaction transpired. We were dealing with Gary directly.

I never thought i could find a couch for my basement but the guys at biltmore made me a completely custom sectional that came in pieces and was reassembled inside my basement, so now i can use that room. I did wait roughly about 2 months for it but at the end it was well worth it.

I had a beautiful extra large sectional made by Biltmore and it was delivered in record time(4 weeks). We made sure that the fabric was available because fabrics get backordered often and that can delay delivery of the furniture. Overall I had a very pleasant experience. I would definitely recommend them. Their prices are very competitive for Canadian made furniture definitely not cheap but excellent value.