Belyea Bros Limited

We called Belyea because they were highly recommended. We wanted an HVAC professional to take a look at a leaky ductless unit in a home we just purchased, and advise us on if we should bother fixing it, as well as on the overall state of both units in our home. We wanted to know if they were in good enough shape to be serviced, if they should be replaced, if they were optimally installed, etc. This seemed like a fairly standard sort of consultation, that we expected to pay for. On the phone with the office, it became clear that we had two options:
1- get a technician who would ONLY service the leaky unit, but not look at anything else in regards to the system overall
2- get an estimator for an entirely new system who would not offer any advice on the existing system.
I thought I'd misunderstood these options, but no. It appears Belyea does not offer any sort of consultation on an existing system. Surprising - seems like a perfect sales opportunity to me, but anyway... We opted for the technician. He came, barely spoke English and could not tell us anything about why our unit wasn't working and how long it would live. When my husband tried to ask a few questions, the tech intimated that if we weren't interested in getting the fix, he would need to leave as he had other jobs to get to.
We couldn't believe why folks have been so happy with this company. They seem to be missing out on a fairly significant business opportunity by refusing to offer consultation to people like us who may indeed be in the market for an entirely new system, but would just like to know that, or who would be good customers for servicing for some time and then stick with the vendors they know when it comes time to replace. Everyone knows it's way better to retain a customer than find a new one, and though we were Belyea customers once, we most certainly never will be again.