I've lived in Toronto for years and I don't bother going anywhere else but Bay/Bloor Radio for electronics. I have had nothing but great service and no hassle. I had a problem with my Tivoli radio and they gave me a brand new one. We bought a very expensive flat screen TV and after one weekend with it we realized it was too big for our house. No complaints when we returned it. This is why you go to a name store people- they value their reputation.